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mux Incident History

Operational

mux.com ↗8 components

checked Nov 2, 2026 4:03 AM UTC · mux's official status page

mux is up and running.

mux is currently operational with all systems functioning normally.

All components operational

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mux incident history

7 reports published by mux in the last 30 days · 1 still open

When mux breaks, it is typically resolved in 2h 9m — median across 4 resolved incidents over 30 days.

October 28, 2026

Elevated Mux Video Errors

Last update

  1. resolvedOct 29 · 02:05 UTC

    This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.

Reported by mux on their status page.

October 21, 2026

Mux Data Collection Latency

Last update

  1. resolvedOct 21 · 23:47 UTC

    This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.

Reported by mux on their status page.

Degraded VOD playback

Last update

  1. resolvedOct 21 · 22:04 UTC

    This incident has been resolved.

Reported by mux on their status page.

October 9, 2026

Elevated API Latency

Last update

  1. resolvedOct 10 · 00:05 UTC

    This incident has been resolved.

Reported by mux on their status page.

Elevated API Latency

Last update

  1. ResolvedOct 10 · 00:05 UTC

    This incident has been resolved.

Reported by mux on their status page.

October 5, 2026

Elevated errors on Direct Uploads

Last update

  1. resolvedOct 5 · 22:47 UTC

    This incident has been resolved.

Reported by mux on their status page.

Elevated errors on Direct Uploads

Ongoing · last update

  1. InvestigatingOct 5 · 19:44 UTC

    We are investigating elevated error rates affecting Direct Uploads. Some customers may have experienced failures when creating or uploading to direct upload URLs

Reported by mux on their status page.