mux Incident History

The fix resolved the issue and asset creation back to operational.

A fix has been implemented and we are monitoring the results.

We are currently investigating slowness in asset creation that affects limited number of assets in one of our North America cloud locations.

This incident has been resolved.

All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

A fix has been implemented and we are monitoring the results.

Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.

This incident has been resolved.

A fix has been implemented and we are monitoring the situation

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are investigating an issue affecting live streams. Some viewers may experience dropped or interrupted live streams. We will provide updates as more information becomes available.