Monta Incident History

This incident has been resolved.

We are currently investigating an issue where operators using the Old Monta Hub are unable to see their charge points and charge session data. Our team has identified the cause and is working on a fix. We apologize for the inconvenience and will provide updates as we make progress.

This incident has been resolved. A fix was successfully deployed and charge point lists are loading as expected again in the old Monta Hub. We apologize for any inconvenience caused. Normal service has been fully restored.

We are pleased to report that the issue affecting the Monta Hub web portal has been resolved and the platform is operating normally. We apologize for any inconvenience this may have caused. Please reach out to our support team if you continue to experience any problems.

We are currently investigating an increased error rate affecting the Monta Hub web portal. Some partners may experience issues loading or navigating certain pages. Our team is actively working to identify and resolve the issue.

The Monta Hub is now operating normally. We apologize for the inconvenience this disruption may have caused. Thank you for your patience while our team worked to resolve the issue.

We are currently aware of an issue affecting the Monta Hub. Our engineering team is actively investigating and working to resolve this as quickly as possible. We apologize for any inconvenience and will provide further updates soon.

We can confirm that the intermittent errors affecting Monta Control and Hub Beta have been fully resolved. Both platforms are operating normally and we are no longer observing any issues. We apologize for any inconvenience this may have caused and thank you for your patience.

We have identified the cause of the intermittent errors affecting Monta Control and Hub Beta and have actively implemented a fix. The issue has been resolved and we are now monitoring the platforms closely to ensure full stability is maintained. We apologize for any inconvenience this may have caused.

We are currently investigating intermittent errors affecting Monta Control and Hub Beta, where some users may experience failures or be unable to load the platform. The service has been partially recovering but remains unstable. We are actively working to identify the root cause and restore full stability as quickly as possible.

We experienced a brief period of degraded internal service capacity affecting energy production functionality. New service instances were unable to start correctly, while existing instances continued to serve requests — meaning no customer-facing request failures were observed during this time. The root cause has been identified and resolved, and all systems are now operating normally.