Mono Solutions Incident History

The email provider has informed us that the services in Cluster B are stable and this incident has been resolved.

Update from the email provider: "Monitoring - Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability."

We have received a new report from our email provider and the incident seems to still be active: "We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available."

The Login issues with Cluster B have now been corrected and the incident is resolved.

Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

We have not received any further reports of connectivity issues, and our monitoring indicates that the services remain stable. The issue was traced to parts of external network paths used by some providers/ISP that were blocking the routing from reaching our services. Temporary routing measures remain in place to avoid the affected paths and have restored normal connectivity for impacted users. A permanent resolution depends on the relevant external infrastructure providers addressing the underlying network issues. We'll continue monitoring the situation and maintain the current mitigation while necessary. As there is no ongoing customer impact, we are closing this incident. Should connectivity issues reappear, we will investigate them promptly and publish a new update.

Connectivity has been restored across the affected services, and we are no longer seeing general active customer impact. The measures implemented to stabilize traffic remain in place, and our teams will continue monitoring service performance closely while working with our infrastructure provider on longer-term improvements. We consider this incident resolved. Should any related connectivity issues reappear, we will investigate them promptly and provide a new update as appropriate. Thank you for your patience and understanding.

The situation remains largely unchanged. Connectivity continues to work as expected for the vast majority of users and our teams continue to monitor the remaining cases closely while working with our infrastructure provider to ensure full stability across all services. A small number of users may still experience intermittent connectivity issues in some edge cases. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.

The situation has improved significantly, and connectivity has been restored for the vast majority of customers and users. Our teams continue to monitor the remaining edge cases and are working closely with our infrastructure provider to ensure full stability across all services. While the impact has been greatly reduced, some users may still experience intermittent connectivity issues in isolated cases. We will continue monitoring the situation closely and provide further updates as more information becomes available. Thank you for your continued patience and understanding.

The situation has improved, and we are seeing increased stability across the affected services. Our teams continue to work closely with our infrastructure provider to monitor the remaining connectivity issues and ensure a full resolution. While the impact has been reduced, some customers may still experience intermittent connectivity issues. We will continue to monitor the situation and provide further updates as more information becomes available. Thank you for your continued patience and understanding.

We continue to work closely with our infrastructure provider to resolve the underlying connectivity issue. While temporary routing changes remain in place to reduce the impact, some customers may still experience intermittent connectivity issues. Our teams are actively monitoring the situation and will provide another update as soon as we have new information or the issue has been fully resolved. Thank you for your continued patience and understanding.

We are continuing to work with our infrastructure provider to resolve the underlying issue. To minimize disruption, some accounts have been temporarily routed to alternative infrastructure while we work toward a permanent resolution. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.

We are investigating an issue affecting connectivity for a subset of users. We are working with our infrastructure provider to identify the root cause and restore normal service as quickly as possible. We will provide additional updates as more information becomes available.