Mews Status

Technical contacts at Assa Abloy have confirmed an issue on their side, which has now been resolved. Mews observability monitoring no longer indicates any ongoing problems. Support for both digital and physical key creation via Mews has been fully restored.

Technical contacts at Assa Abloy have confirmed an issue on their end, which was resolved at 10:10 AM CEST. We are continuing to monitor systems on the Mews side, but the issue should now be fully resolved.

Our observability tools have detected errors indicating a potential outage with a third-party provider (Assa Abloy/Vostio API), which may impact digital key creation and management for Mews customers and their guests. We are currently investigating the issue and have contacted the third party and will provide an update soon.

We have resolved the root cause responsible for the missing updates. Future updates will be applied correctly. We apologize for the disruption to your operations.

Some reserved spaces were not automatically marked as dirty according to the housekeeping interval. We are fixing the background job responsible for the automatic updates and preparing a one-time correction to update the affected spaces. In the meanwhile, if you don't have the "Check-out makes space dirty" option enabled, check that recently checked-out spaces are correctly marked as dirty.

We identified an issue with Expedia reservations that is causing delays, and are currently applying the fix. All reservations should be processed shortly

We've identified the issue and deployed a fix. Please refresh the page to restore the functionality.

We are currently investigating reports of an issue affecting Mews Guest Portal. The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

We are currently investigating reports of an issue affecting Mews Kiosk with error message "Invalid AccountId Error". The Mews team is actively working to identify the cause, and we will provide updates as soon as possible.

We identified a brief period of increased response times affecting some Mews customers. Our team has addressed the underlying cause and we are monitoring the system to confirm stability. We will provide a further update shortly.

We are currently investigating reports of intermittent errors and "no access" messages affecting some users when loading pages within Mews. Our engineering team is actively looking into the issue.