MeridianLink Incident History

Our IT team has implemented additional firewall whitelisting for a new URL provided by Experian, which has resolved the recent connectivity issues. Action required for offsite clients: Please have your IT team open your firewall to allow communication to/from gateway.experian.com. If you continue to experience issues after making this change, please reach out to our support team.

Experian is still investigating this on their end.

We have identified the cause of the issue impacting Experian Precise ID. Experian is working on a resolution and taking steps to restore normal operation. They identified an IP address and have updated their allow list.

We are continuing to investigate reports of errors affecting Precise ID. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

We are currently investigating reports of errors affecting Precise ID. Our teams are actively reviewing the situation and working to better understand the scope. We will provide updates as additional information becomes available.

We received confirmation from DataLink/Compass/Transunion that the issue has been fixed on their side

It appears that MVR results are returning form DataLink/Compass/TransUnion

We have reached out to DataLink/Compass/Transunion

DocuSign has resolved this one their end: https://status.docusign.com/incidents/1tjv34l5z9mx

We are continuing to monitor for any further issues.

LexisNexis has reported resolving the issue. DocuSign is continuing to monitor.

Some clients are reporting issues with DocuSign's LexisNexis Authentication service. DocuSign has acknowledged an issue on LexisNexis' end with that vendor acknowledgement as well. You can view direct status updates via DocuSign here: https://status.docusign.com/

The refresh is now available, clients may notice multiple extraction run dates for 7/9-710. We apologize for the inconvenience this caused to your daily processes today. Please reach out via support if you run into any issues.

Our team has identified the cause of the refresh delay and are working on pushing a code change to mitigate this issue. We will continue updating once you are able to rerun your process.

Impact: Data Connect morning refresh is currently still processing for clients on both pull times. This may impact downstream processes. What's happening: The scheduled morning refresh for Data Connect is taking longer than expected and is still in progress for clients across both pull time windows. Our team is actively monitoring the pipeline and working to resolve this as quickly as possible. What we're doing: - Continuously monitoring the refresh pipeline - Investigating the root cause of the delay - Working to complete processing so clients can rerun their processes What you need to do: Please hold off on rerunning your processes until we notify you that the refresh has completed. We will provide an update as soon as clients are able to proceed. We sincerely apologize for this delay and any inconvenience it may cause to your downstream processes. We're committed to resolving this quickly and will provide a full update shortly.

Our team has identified the cause of the refresh delay and are working on pushing a code change to mitigate this issue. We will continue updating once you are able to rerun your process.

Impact: Data Connect morning refresh is currently still processing for clients on both pull times. This may impact downstream processes.What's happening:The scheduled morning refresh for Data Connect is taking longer than expected and is still in progress for clients across both pull time windows. Our team is actively monitoring the pipeline and working to resolve this as quickly as possible.What we're doing:- Continuously monitoring the refresh pipeline- Investigating the root cause of the delay- Working to complete processing so clients can rerun their processesWhat you need to do:Please hold off on rerunning your processes until we notify you that the refresh has completed. We will provide an update as soon as clients are able to proceed.We sincerely apologize for this delay and any inconvenience it may cause to your downstream processes. We're committed to resolving this quickly and will provide a full update shortly.

Partner Connect data is now refreshed, please reach out if there are any issues!

A data refresh delay affecting Partner Connect vendors has been identified. Our team is investigating the cause of the issue. We apologize for any inconvenience this may have caused.

Partner Connect data is now refreshed, please reach out if there are any issues!

A data refresh delay affecting Partner Connect vendors has been identified. Our team is investigating the cause of the issue.We apologize for any inconvenience this may have caused.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing system maintenance on all shared production server environments - after business hours. This maintenance is scheduled for 7 pm (PT). During this time, each environment will be down for approximately 30-40 minutes. Note: CS will begin at 8PM (PT), the Secure, HS and WS server maintenance will start at 9 pm (PT).

Missing column is now available, tomorrows refresh will bring in missing data. We apologize for the inconvenience caused! Please reach out via support for any issues.

A fix has been implemented and we are monitoring the results.

The CREDIT_CARD_BOOKING_DATE_UTC column is currently unavailable in the DA_CC_SPECIFIC_LOAN_INFO table. This may affect downstream processes and reports. Our team is investigating and will restore access as quickly as possible.

Missing column is now available, tomorrows refresh will bring in missing data.We apologize for the inconvenience caused! Please reach out via support for any issues.

A fix has been implemented and we are monitoring the results.

The CREDIT_CARD_BOOKING_DATE_UTC column is currently unavailable in the DA_CC_SPECIFIC_LOAN_INFO table. This may affect downstream processes and reports. Our team is investigating and will restore access as quickly as possible.

The scheduled maintenance has been completed.

Verification is currently underway for the maintenance items.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We're implementing backend security updates to continue enhancing platform stability. This requires a brief service interruption.Please plan your pipeline runs before 1:00 PM EST or after 8:00 PM EST. We appreciate your patience as we work to keep your data secure.