MediaLab Incident History

The cloud provider has confirmed a fix has been deployed and the impact has been mitigated. If you experience any issues, please contact our service desk for assistance.

A fix has been implemented and we are monitoring the results.

We've switched active workflows (uploads, processing and QC) to another provider, so ongoing operations are no longer affected. Access to existing files may still intermittently time out (504) while our original provider resolves the issue on their end. Retries often succeed. Your files are safe. We'll update once the provider and we confirm resolution.

We are currently seeing an increased number of 504 (Gateway Timeout) errors originating from our third-party object storage provider. Requests that retrieve files from object storage may intermittently time out or fail. The elevated 504s are coming from our upstream storage provider, not from MediaLab itself. We're in contact with our storage provider and actively monitoring the situation. Affected operations will generally recover automatically once the provider's timeouts subside, and many requests will succeed on retry. We'll post another update as soon as we have more information.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are seeing the DNS responses returning to normal. We will be monitoring the results.

We are aware of issues affecting some features due to a DNS outage at one of our infrastructure providers. We are working on a solution and will provide updates as they become available.