MD Integrations Incident History

**Update: The release has been rescheduled from Tuesday, July 21 to Tuesday, August 25 at 7:00 AM ET.** We’ll be releasing several new features and enhancements to the platform. The maintenance window is expected to last about one hour, finalizing at around 8:00 AM ET. During this time, you may experience brief service interruptions as we apply important security and performance updates. Here are some of the highlights: ### 📱 Patient App - Patient status tracking — Clear status field (Active, Follow‑Up, Inactive) now appears on every patient record, giving support teams and clinicians instant context. - Improved encounter visibility — Prior Authorization actions automatically tag encounters, reducing manual review and improving partner clarity. - Test‑case encounter flag — Live encounters can be safely marked as test cases, enabling QA validation without affecting real patient activity. ### 💻 Web App - Pharmacy name search — Offering search now includes pharmacy names, making pharmacy‑specific options easier to locate and select. ### 🤝 Partner Tools - Offerings FAQ access — Partners can now query the Offerings FAQ programmatically to surface guidance directly in their workflows. - Intake Form search — New search capabilities make it faster to find the correct Intake Form. - Rich text hidden questions — Hidden questions now support rich text and longer responses, enabling more dynamic and expressive form experiences. ### 📝 PriorAuth Application - Real‑time PriorAuth webhooks — New webhook events deliver immediate status‑change updates for tighter partner system synchronization. - Voucher Q&A support — Partners can include questions and answers when creating vouchers; these automatically appear on the resulting case for clearer documentation.

**The release will happen on Tuesday, August 25 at 7:00 AM ET.** We’ll be releasing several new features and enhancements to the platform. The maintenance window is expected to last about one hour, finalizing at around 8:00 AM ET. During this time, you may experience brief service interruptions as we apply important security and performance updates.

We’ll be releasing several new features and enhancements to the platform. The maintenance window is expected to last about one hour, finalizing at around 8:00 AM ET. During this time, you may experience brief service interruptions as we apply important security and performance updates. Here are some of the highlights: ### 📱 Patient App - Patient status tracking — Clear status field (Active, Follow‑Up, Inactive) now appears on every patient record, giving support teams and clinicians instant context. - Improved encounter visibility — Prior Authorization actions automatically tag encounters, reducing manual review and improving partner clarity. - Test‑case encounter flag — Live encounters can be safely marked as test cases, enabling QA validation without affecting real patient activity. ### 💻 Web App - Pharmacy name search — Offering search now includes pharmacy names, making pharmacy‑specific options easier to locate and select. -### 🤝 Partner Tools - Offerings FAQ access — Partners can now query the Offerings FAQ programmatically to surface guidance directly in their workflows. - Intake Form search — New search capabilities make it faster to find the correct Intake Form. - Rich text hidden questions — Hidden questions now support rich text and longer responses, enabling more dynamic and expressive form experiences. ### 📝 PriorAuth Application - Real‑time PriorAuth webhooks — New webhook events deliver immediate status‑change updates for tighter partner system synchronization. -Voucher Q&A support — Partners can include questions and answers when creating vouchers; these automatically appear on the resulting case for clearer documentation.

Maintenance ended

We recently launched a few fixes and improvements to the Patient app experience in order to patch a critical vulnerability with Stripe checkouts. We've also released an UX improvement to the Date of Birth field to convert it from a picker to a numeric masked input on mobile devices as some users were having difficulties scrolling back to their birth year.