Matterport Incident History

Operational

matterport.com ↗12 components

checked Sep 21, 2026 8:01 PM UTC · Matterport's official status page

Matterport is up and running.

Matterport is currently operational with all systems functioning normally.

All components operational

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Matterport incident history

1 report published by Matterport in the last 30 days

When Matterport breaks, it is typically resolved in 5h 52m — median across 1 resolved incidents over 90 days.

September 16, 2026

Intermittent Issues with Support Case Submission and Phone Support

Last update Sep 16, 2026 · 15:58 UTC

resolvedSep 16 · 15:58 UTC
The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service.

Reported by Matterport on their status page.