Marqeta Incident History

1. resolvedOct 30 · 19:50 UTC

   This incident has been resolved.

Reported by Marqeta on their status page.

1. resolvedOct 29 · 22:43 UTC

   The issue affecting access to the DataVisor portal for a subset of customer programs has been resolved. Affected users may have received a 403 Forbidden error when logging in. Marqeta engineers rolled back a recent deployment and confirmed that portal access has been restored.

Reported by Marqeta on their status page.

1. resolvedOct 28 · 19:00 UTC

   The incident has been resolved.

Reported by Marqeta on their status page.

1. resolvedOct 27 · 19:03 UTC

   Marqeta engineers identified and resolved an issue affecting the handling of some Mastercard messages. Since then, there has been no ongoing impact, and message processing is operating normally. A subset of Mastercard transactions may have been affected during the period the issue was present that will require some data remediation. We are reviewing the scope of this work and will communicate further if there are any steps to take action on by customers.

Reported by Marqeta on their status page.

1. resolvedOct 26 · 23:39 UTC

   This incident has been confirmed resolved.

Reported by Marqeta on their status page.

1. resolvedOct 24 · 18:35 UTC

   The issue affecting API connectivity for Marqeta customers using Visa dispute services has been resolved. We verified that core service operations are functioning normally. We then monitored live API traffic and service health for long term stability, and all related Network Mandate updates have been completed. Thank you for your patience throughout this incident.

Reported by Marqeta on their status page.

1. resolvedOct 23 · 01:28 UTC

   Marqeta engineers have completed a monitoring period following the intermittent API timeouts that affected some requests originating from the us-west-2 region on October 22, 2026. Services have remained stable throughout this period and long-term stability has been confirmed. We have raised a case with our provider to obtain a root cause analysis. We appreciate your patience throughout this process.

Reported by Marqeta on their status page.

1. resolvedOct 15 · 16:00 UTC

   On Thursday, October 15, 2026, at 08:51 PT (15:51 UTC), Visa experienced a service disruption affecting transaction processing. Marqeta engineers detected downstream impact affecting Visa stand-in processing (STIP) on EU card programs. During this period, some transactions may have been approved or declined by network stand-in rather than Marqeta's real-time authorization engine. Marqeta engineers engaged Visa directly, and the impact ended at 09:58 PT (16:58 UTC) as transaction processing returned to normal operations.

Reported by Marqeta on their status page.

1. resolvedOct 14 · 10:24 UTC

   Marqeta engineers identified the root cause as a recent change, which has since been reverted. All 3DS authentication flows are operating normally with no further impact.

Reported by Marqeta on their status page.

1. resolvedOct 13 · 10:19 UTC

   On Tuesday, October 13, 2026, at approximately 01:43 PT (08:43 UTC), Marqeta engineers detected an issue affecting outbound Visa API calls in the EU region. This affects: Visa Token Lifecycle API, Visa PAN Lifecycle API, Visa Card Art API, Visa Click to Pay API There is currently no longer any impact. Our team is continuing to engage Visa to investigate the root cause.

Reported by Marqeta on their status page.

1. resolvedOct 11 · 07:30 UTC

   On Sunday, October 11, 2026, at approximately 7:30 UTC, Marqeta engineers detected an issue affecting Mastercard card transaction processing. Mastercard processing was delayed between 2 - 4 hours. All processing has resumed.

Reported by Marqeta on their status page.

1. resolvedOct 10 · 00:49 UTC

   The upstream cloud vendor has confirmed us-east-1 is restored, and Marqeta engineers have observed that services remain stable.

Reported by Marqeta on their status page.

1. resolvedOct 8 · 22:55 UTC

   There has been no further impact observed.

Reported by Marqeta on their status page.

1. resolvedOct 7 · 17:54 UTC

   Dashboard functionality is restored.

Reported by Marqeta on their status page.