Maropost Marketing Cloud Incident History

Operational

maropost.com ↗5 components

checked Sep 20, 2026 10:16 PM UTC · Maropost Marketing Cloud's official status page

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Maropost Marketing Cloud is currently operational with all systems functioning normally.

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Maropost Marketing Cloud incident history

1 report published by Maropost Marketing Cloud in the last 30 days

When Maropost Marketing Cloud breaks, it is typically resolved in 1h 34m — median across 1 resolved incidents over 90 days.

September 15, 2026

CDP – All Contacts Tab Not Showing Contact Data

Last update Sep 17, 2026 · 23:41 UTC

postmortemSep 17 · 23:37 UTC
What happened

An issue prevented contacts from displaying in the Customer Data Platform (CDP) for affected accounts on the Unified Platform. Contact lists appeared empty or showed zero contacts.

No contact data was lost or deleted. The issue affected the retrieval and display of existing contact information.

What caused it

A software change introduced a dependency on a database table that was not available in all platform environments. This prevented the platform from retrieving contacts for affected accounts.

How we resolved it

Our Engineering team identified the cause and deployed a fix to ensure contact retrieval works correctly across the supported environments. The fix was tested, and contacts were confirmed to be displaying correctly.

Preventing a recurrence

Additional environment-specific checks have been introduced, and database compatibility reviews are being strengthened to reduce the risk of similar issues in future releases.

The issue is resolved.

Reported by Maropost Marketing Cloud on their status page.