Luno Incident History

1. ScheduledOct 27 · 22:00 UTC

   Please be advised that our banking partner will be conducting planned maintenance on the FPX instant deposit system. You may not be able to make FPX instant deposits during this maintenance downtime. Appreciate if you could plan and make deposits before/after the following times:Wednesday, 28 October 2026 12.00 a.m. - 6.00 a.m.Our banking partner will try to expedite the maintenance to reduce downtime as much as possible. We are truly sorry for the inconvenience.We will post an update once the maintenance has been completed.Thanks for your understanding.__Rancangan penyelenggaraan pada sistem deposit segera FPX di MalaysiaIngin dimaklumkan bahawa rakan kerjasama perbankan kami akan melaksanakan rancangan penyelenggaraan pada sistem deposit segera FPX. Anda mungkin tidak dapat membuat deposit segera FPX semasa waktu gendala penyelenggaraan ini.Oleh itu, kami memohon anda untuk merancang dan membuat deposit sebelum/selepas waktu-waktu berikut:Rabu, 28 Oktober 2026 12.00 a.m. - 6.00 a.m.Rakan kerjasama perbankan kami akan berusaha untuk mempercepatkan proses penyelenggaraan agar masa gendala dapat disingkatkan. Kami amat memohon maaf atas sebarang kesulitan.Kemaskini akan dibuat sebaik sahaja penyelenggaraan telah diselesaikan.Terima kasih atas kefahaman anda.

Reported by Luno on their status page.

1. resolvedOct 23 · 17:40 UTC

   The issue affecting market data updates on our public /1/ticker API endpoint for UGX, KES, and IDR markets has been successfully resolved. We apologise for any inconvenience this may have caused and appreciate your patience while our team worked to implement a fix.

Reported by Luno on their status page.

1. ResolvedOct 23 · 17:40 UTC

   The issue affecting market data updates on our public /1/ticker API endpoint for UGX, KES, and IDR markets has been successfully resolved. We apologise for any inconvenience this may have caused and appreciate your patience while our team worked to implement a fix.

Reported by Luno on their status page.

1. resolvedOct 27 · 00:48 UTC

   Withdrawals are now being processed as scheduled. Thank you.

Reported by Luno on their status page.

1. ResolvedOct 27 · 00:48 UTC

   Withdrawals are now being processed as scheduled. Thank you.

Reported by Luno on their status page.

1. CompletedOct 22 · 21:00 UTC

   The scheduled maintenance has been completed.

Reported by Luno on their status page.

1. identifiedOct 22 · 07:49 UTC

   Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts. This is due to the following: AVAX validators for staking have renewal periods which is every three months. During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts. Customers can expect to receive rewards less frequently for the next 3 weeks. We appreciate your understanding in this matter.

Reported by Luno on their status page.

1. IdentifiedOct 22 · 07:49 UTC

   Customers who have staked AXAV cryptocurrency will see delays with their weekly payouts.This is due to the following: AVAX validators for staking have renewal periods which is every three months.During this time, rewards will not be weekly; rewards are in larger, but more infrequent amounts.Customers can expect to receive rewards less frequently for the next 3 weeks.We appreciate your understanding in this matter.

Reported by Luno on their status page.

1. resolvedOct 20 · 06:34 UTC

   The service is working as normal Thank you for your patience and understanding.

Reported by Luno on their status page.

1. ResolvedOct 20 · 06:34 UTC

   The service is working as normalThank you for your patience and understanding.

Reported by Luno on their status page.

1. resolvedOct 20 · 12:40 UTC

   The verification service is now back up. Issue has been resolved. We apologise for any inconvenience caused.

Reported by Luno on their status page.

1. ResolvedOct 20 · 12:40 UTC

   The verification service is now back up. Issue has been resolved.We apologise for any inconvenience caused.

Reported by Luno on their status page.

1. CompletedOct 16 · 18:45 UTC

   The scheduled maintenance has been completed.

Reported by Luno on their status page.

1. resolvedOct 18 · 11:15 UTC

   We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

Reported by Luno on their status page.

1. ResolvedOct 18 · 11:15 UTC

   We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

Reported by Luno on their status page.

1. resolvedOct 15 · 13:20 UTC

   A fix has been applied, and transfers between your USDC wallet and your Prediction wallet are now processing normally. We apologise for the disruption.

Reported by Luno on their status page.

1. ResolvedOct 15 · 13:20 UTC

   A fix has been applied, and transfers between your USDC wallet and your Prediction wallet are now processing normally.We apologise for the disruption.

Reported by Luno on their status page.

1. resolvedOct 15 · 13:37 UTC

   This incident has been resolved.

Reported by Luno on their status page.

1. ResolvedOct 15 · 13:37 UTC

   This incident has been resolved.

Reported by Luno on their status page.

1. resolvedOct 14 · 06:33 UTC

   Our payment provider has successfully completed their system maintenance. Withdrawal services have been fully restored and are operating normally. We appreciate your patience while we worked with our provider to restore their service.

Reported by Luno on their status page.

1. resolvedOct 12 · 15:08 UTC

   Flutterwave maintance completed

Reported by Luno on their status page.

1. ResolvedOct 12 · 15:08 UTC

   Flutterwave maintance completed

Reported by Luno on their status page.

1. resolvedOct 5 · 06:28 UTC

   We are no longer seeing deposits failing, and instant deposits are functioning as normal. We apologise for any inconvenience caused.

Reported by Luno on their status page.

1. ResolvedOct 5 · 06:28 UTC

   We are no longer seeing deposits failing, and instant deposits are functioning as normal.We apologise for any inconvenience caused.

Reported by Luno on their status page.

1. identifiedSep 30 · 09:51 UTC

   Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service. What's affected: KES (fiat) deposits: unavailable KES (fiat) withdrawals: unavailable. Any attempt will fail. What's still working: Cryptocurrency sends to external wallets What you can do: If you need to move funds out of your account, you can withdraw your crypto to an external wallet. We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.

Reported by Luno on their status page.

1. IdentifiedSep 30 · 09:51 UTC

   Kenyan customers are currently unable to make KES deposits or withdrawals. This is caused by an issue with our third-party payment provider, and we are working with them daily to restore service.What's affected: KES (fiat) deposits: unavailableKES (fiat) withdrawals: unavailable. Any attempt will fail.What's still working: Cryptocurrency sends to external walletsWhat you can do: If you need to move funds out of your account, you can withdraw your crypto to an external wallet.We're sorry for the disruption and the time this is taking. We'll update this page as soon as there is progress, and again once service is fully restored.

Reported by Luno on their status page.

1. resolvedOct 1 · 08:42 UTC

   We have finished monitoring the systems to ensure continued stability, and all services are restored and functioning as normal. We appreciate your understanding and patience.

Reported by Luno on their status page.

1. IdentifiedSep 30 · 07:48 UTC

   Luno will undergo scheduled database maintenance to perform essential infrastructure upgrades. This maintenance is necessary to ensure system integrity and continue providing optimal service to our customers.During this period, the Luno exchange will operate with limited functionality, and our Instant buy and sell service will be interrupted.Impact on Trading on the ExchangeDuring the maintenance window, the exchange will be placed in Maintenance mode. This means:All trading is unavailable - you cannot place or cancel any orders on the exchange via the Website, Apps or API.Existing open orders will remain in the order book - they will not be cancelled.No new trades will be executed during this period.Impact on Instant Buy and SellDuring the maintenance window, the buy/sell functionality on all platforms may be affected intermittently. This means:Instant buy and sell of fiat-crypto pairs will be unavailable during the maintenance window.Instant buy and sell of crypto-crypto pairs remain unaffected.Luno Pay may experience degraded performance or delays.What Still WorksAlthough some functions may experience degraded performance during the migration:You can still access your account, view balances, and review transaction history.Deposits and withdrawals (fiat and crypto) remain available.Staking and unstaking continue to work.Wallet balance and transaction updates may be slightly delayed.Maintenance ScheduleStart Date/Time: Oct 1, 2026 04:00 AM UTCEnd Date/Time: Oct 1, 2026 05:00 AM UTCEstimated Duration: 1 hourWhat You Need to DoPlan your transactional activities accordingly, taking into account the maintenance window and its timings.Consider completing any critical transactions before or after the maintenance period.Monitor our status page for real-time updates on the maintenance progress.We apologise for any inconvenience this may cause and appreciate your understanding as we work to improve our services. If you have any questions or concerns, please don't hesitate to contact our customer support team.Thank you for your continued trust and support.

Reported by Luno on their status page.

1. resolvedSep 29 · 07:42 UTC

   The incident is now fully resolved and all sends are processing normally. Previously stuck transactions have been successfully cleared, and we will continue to monitor the system closely. We apologise for any inconvenience and appreciate your patience.

Reported by Luno on their status page.

1. ResolvedSep 29 · 07:42 UTC

   The incident is now fully resolved and all sends are processing normally. Previously stuck transactions have been successfully cleared, and we will continue to monitor the system closely. We apologise for any inconvenience and appreciate your patience.

Reported by Luno on their status page.

1. resolvedOct 22 · 14:18 UTC

   Instant buy has been restored and is working. This service is working as expected. We appreciate your understanding in this matter.

Reported by Luno on their status page.

1. resolvedOct 6 · 09:40 UTC

   This incident has been resolved.

Reported by Luno on their status page.

1. ResolvedOct 6 · 09:40 UTC

   This incident has been resolved.

Reported by Luno on their status page.