LoopUp Incident History

1. resolvedAug 25 · 08:17 UTC

   Vivo has implemented an anti-spam call filtering system that is affecting call completion to Vivo mobile numbers across Brazil. This is an industry-wide issue affecting all telecom operators, not something specific to LoopUp or any single carrier partner. Impact: Customers may experience calls to Vivo mobile numbers in Brazil failing to connect or ring. What we're doing: We're monitoring the situation alongside our carrier partners and will update you if Vivo's filtering criteria change or a resolution timeline emerges. There is currently no fix timeline, as this is a unilateral change on Vivo's network. What customers can do: If a specific number needs to be reviewed, Vivo offers a business unblock request form at vivo.com.br/para-empresas/modo-seguro/anti-spam, requiring the CNPJ, company name, and the affected number.

Reported by LoopUp on their status page.

1. resolvedAug 22 · 12:26 UTC

   The issue impacting inbound calls has now been resolved. Callers should no longer be routed to the 'Welcome to LoopUp' prompt and calls are connecting to their intended destinations as normal. We will follow up directly with affected customers to explain what happened and outline the steps we are taking to prevent a recurrence. We apologise for any inconvenience caused. Our Service Desk Team remain available 24/7 at servicedesk@loopup.com.

Reported by LoopUp on their status page.