Lightspeed - Incident History

This incident has been resolved.

Business Intelligence features of Golf are affected by out-of-date data, and recovery issues are underway.

BI users for Golf may experience issues with stale data. We are currently working to resolve this.

We have now restored all major services and are monitoring them for service stability.

We are continuing to restore service.

Underlying vendor infrastructure has been repaired and we are restoring services.

We have isolated the source of the outage and are actively working with our vendor to restore services.

We have identified an issue affecting database availability and are pursuing mitigation measures.

Golf services are impacted by a database issue. We are currently investigating.

The issue with Lightspeed Payments has been resolved. Transactions are now being processed normally.

The issue is now resolved. We will continue to monitor the situation. If you are still experiencing issues, please use our standalone payments workaround: https://k-series-support.lightspeedhq.com/hc/en-us/articles/5028210082715-Standalone-payments

We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Merchants may be experiencing a freeze in their POS while processing but it appears transactions are still successful. A refresh of the POS should resolve the freeze. Please verify Financial Services reporting before retrying transactions.

This incident has been resolved.

We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.

This incident has been resolved.

We are aware of an issue affecting certain payment terminal integrations. Our team is actively investigating and working to restore normal processing. We apologise for the disruption to your sales operations and will provide updates as we learn more.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be conducting scheduled database maintenance on Thursday, July 9th. During this time, you might experience unavailability of your POS for about 30 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue affecting C-Series has been mitigated. Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating reports of performance issues affecting C-Series. Merchants may experience slow loading times, encounter 500 errors when accessing the cart, or see their cart appear empty. Our team is actively investigating the issue and will provide updates as more information becomes available.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our engineering team has been notified and is actively investigating the root cause. We will provide updates as soon as we have more information.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue affecting C-Series has been mitigated.Merchants may have experienced slow performance, 500 errors when accessing the cart, or their cart appearing empty. The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.

We are continuing to monitor for any further issues.

Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts. This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland). The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.

The incident has been resolved. All affected payouts are now correctly reflected in the Back Office.

We are continuing to monitor for any further issues.

Payouts initiated on July 5th and July 6th are currently not visible in the Back Office, despite being successfully transferred to the respective bank accounts.This issue impacts Lightspeed Payments reporting for users in Europe (excluding Switzerland).The root cause has already been identified. The affected reports are currently being ingested, but this process is taking additional time to complete. We will continue monitoring the progress until all reports are available in the Back Office.