Kustom logo and current status indicator

Kustom Incident History

Operational

kustom.co ↗7 components

checked Oct 22, 2026 12:28 PM UTC · Kustom's official status page

Kustom is up and running.

Kustom is currently operational with all systems functioning normally.

All components operational

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Kustom incident history

4 reports published by Kustom in the last 30 days

When Kustom breaks, it is typically resolved in 1h 3m — median across 1 resolved incidents over 30 days.

October 12, 2026

Checkout not loading for some merchants

Last update
  1. resolvedOct 12 · 15:18 UTC

    Between 15:08 and 16:07 CEST on 12 October 2026, Kustom Checkout experienced degraded performance. During this period, some checkout sessions failed to load for a subset of merchants. The issue has been fully resolved, and checkout has been operating normally since 16:07 CEST. We are continuing to monitor the service closely.

Reported by Kustom on their status page.

Norwegian BankID disruption impacting payments in Norway

Last update
  1. resolvedOct 12 · 14:05 UTC

    Norwegian BankID has recovered and success rates are back to normal levels. This incident is now resolved.

Reported by Kustom on their status page.

October 9, 2026

BankID outage impacting payments in Sweden

Last update
  1. resolvedOct 9 · 17:28 UTC

    BankID has confirmed the outage is resolved. Payments in Sweden, including Swish, Klarna and BankID verification, have been working normally since around 19:08 CEST. This incident is now closed.

Reported by Kustom on their status page.

October 6, 2026

Swish Payment Disruption

Last update
  1. resolvedOct 6 · 11:29 UTC

    The incident has been resolved.

Reported by Kustom on their status page.