Kore.ai Inc Incident History

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and the fix is being implemented

Hi. We are currently investigating an issue affecting the AU region in which queries that rely on website-crawled content and uploaded documents may return fallback responses instead of the expected answers. FAQ-based queries continue to function as expected. Our Engineering team is actively investigating the issue, and we will provide further updates as more information becomes available.

Dear User, We would like to inform you that we are aware of an ongoing incident impacting the Azure West US region. Customers using Azure AI Speech Services hosted in the US West region may experience intermittent connectivity issues, increased latency, or difficulties accessing the services. The issue started at 14:44 UTC on 23 July 2026. The impact may include connectivity failures and degraded performance for services hosted within the Azure West US region. Microsoft has identified a potential trigger and is actively working on mitigation by isolating impacted devices and redirecting traffic to healthier infrastructure. Their teams are closely monitoring the recovery progress and assessing customer impact. For the latest updates, please refer to the Microsoft Azure Service Health Status page: https://azure.status.microsoft/en-gb/status

The issue is now resolved. Thank You for your patience.

The team had identified and fixed the issue. The Search Assist is stable now. We'll be monitoring for sometime

We are currently experiencing an issue with Search Assist. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as more information becomes available. We sincerely apologize for any inconvenience caused.

We are notifying you that our Developer Portal (https://developer.kore.ai) experienced a service disruption on 16 July 2026 from 8:30 AM IST to 9:27 AM IST, lasting approximately 56 minutes. During this period, the Developer Portal, including access to product documentation, was unavailable. The service has since been fully restored, and the Developer Portal is now operating normally. We sincerely apologize for the inconvenience this may have caused and appreciate your patience and understanding.

We observed intermittent performance degradation on the UAE Instance between 07:39 PM IST and 08:06 PM IST (06:09 PM GST and 06:36 PM GST, UAE Time). The issue was identified by our teams and mitigation actions have been applied. Service performance has since stabilized, and we continue to monitor the environment closely to ensure normal operations. We apologize for any inconvenience caused and will provide further updates if necessary.