Kore.ai Inc Status

We would like to report an incident that we observed with AI for Process product on 11 June between 4:40 AM IST and 1:49 PM IST. The automation executions were impacted. On successful resolution of the incident, the automations resumed. We deeply apologize for the inconvenience caused by this incident to our AI4P users and customers. We are doing everything we can to avoid any recurrence of such incidents.

Microsoft has confirmed that the issue has been mitigated.

Dear User, This is to keep you informed that Microsoft Azure has reported an ongoing platform issue affecting the Azure OpenAI Service across multiple regions since 01:02 UTC on 11 June 2026. The issue is impacting the GPT-4.1 Mini (version 2025-04-14) model, where customers may experience: HTTP 5XX errors on LLM requests Request timeouts and intermittent failures Increased response latency and degraded performance Interruptions to applications and workflows dependent on successful model responses Current Status: Microsoft has identified that a sudden increase in request volume on a subset of service endpoints has resulted in capacity constraints, causing request failures and performance degradation. The Azure team is actively investigating, analyzing service telemetry, and scaling resources to stabilize the affected endpoints. Potential Impact: Customers using GPT-4.1 Mini may experience intermittent failures, delayed responses, or unsuccessful completions for chat and prompt requests. We are actively monitoring the situation and coordinating with Microsoft for further updates. Additional information will be shared as it becomes available.

This incident has been resolved.

We are currently experiencing a service disruption affecting the Agent Platform in the US region. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available and progress is made.

Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform. We will keep you updated once the cause is identified.

Dear Users, We are aware of an issue impacting the Agent Platform JP instance and are actively investigating it. Our teams are working to mitigate the issue, and we will share further updates as they become available. Thank you for your patience.

The investigation is ongoing, and we are working to determine the cause of the issue.

Dear USers, We are currently experiencing issues with bot responses across both XO 10 and XO 11UAE instances. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

We are currently observing increased latency for multiple services hosted in the Microsoft Azure West US 2 region. This appears to be related to an ongoing Azure platform incident: https://azure.status.microsoft/en-gb/status. Our teams are actively monitoring the situation. At this time, we would like to clarify that there is no service degradation from the Kore application perspective, and the impact is due to external infrastructure factors. We will continue to monitor the situation and keep this page updated.