Klaviyo Status

Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity, have returned to normal. Messages that failed during the disruption were reprocessed, though a small number that did not reach Klaviyo could not be recovered. This incident has been resolved.

We are seeing further recovery with WhatsApp messaging, Meta integrations, and Instagram connectivity. WhatsApp messaging should no longer encounter failures. We've replayed all failed messages during this time period. We continue to monitor and will confirm once recovery has completed.

Customers may continue to experience issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. This is caused by a disruption at an upstream provider that affects connections to these features. We have begun to see partial recovery, and some messages are now sending successfully. We are working to resolve this quickly and will share another update as soon as more information is available.

Customers are currently experiencing issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. We are investigating a disruption with an upstream provider and will share another update as soon as we have more information.

Customers should no longer see any errors when selecting a template while creating or editing a campaign. This incident has been resolved.

A fix has been deployed and system performance is improving. Customers should start to be able to successfully select a template. We continue to monitor closely and appreciate your patience throughout this incident.

We have identified the root cause and are working on a fix. We will share another update shortly.

Customers may be experiencing an error when selecting a template while creating or editing a campaign. Our team is actively investigating and will share another update as soon as we have more information.

Some customers may be experiencing delays with campaign sending, where sends are currently stuck in processing. We are investigating the issue and will provide an update as soon as we have more information.

All WhatsApp functionality is currently unavailable for customers due to an upstream provider outage (including sending, integration setup and template editing). The Engineering team is actively investigating and will share more information as soon as it becomes available.

Klaviyo is aware of an issue affecting the Shopify integration. Some customers attempting to set up a new Shopify integration, or performing actions that depend on the Shopify API, may be encountering errors. Customers with existing integrations may experience delays in Shopify data syncing. The issue is caused by a partial outage affecting an upstream service, and our team is actively monitoring the situation while automated retry processes work to recover affected requests. You can follow the external incident here: https://www.shopifystatus.com/incidents/gbqcx5fk01gz We will share more as soon as the situation is understood.