Chatwoot auto-closing handover requests
Ongoing · last updateinvestigatingOct 26 · 13:00 UTC
We are currently investigating this issue.
Reported by Kindly on their status page.
checked Nov 1, 2026 5:32 AM UTC · Kindly's official status page
Kindly is up and running.
Kindly is currently operational with all systems functioning normally.
All components operational
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Kindly incident history
4 reports published by Kindly in the last 30 days · 1 still open
When Kindly breaks, it is typically resolved in 1h 7m — median across 2 resolved incidents over 30 days.
October 26, 2026
October 20, 2026
Chatwoot issues rejecting handover requests
Last updateresolvedOct 20 · 11:51 UTC
This incident has been resolved. We applied a fix at 13:39 CEST, and handovers have worked as normal since then. Handover requests to Chatwoot this morning 20.10, may have been closed before an agent could pick them up. You may want to check for affected conversations and follow up with those end-users. If you added a temporary notice about live chat issues, you can now remove it. We are adding monitoring and improving our deployment process to prevent this from happening again. We apologise for the disruption.
Reported by Kindly on their status page.
October 15, 2026
Potential issue affecting email services
Last updateresolvedOct 15 · 11:57 UTC
This issue has been resolved, and email services from the Kindly platform are working as normal.
Reported by Kindly on their status page.
Potential issue affecting email services
Last updateResolvedOct 15 · 11:57 UTC
This issue has been resolved, and email services from the Kindly platform are working as normal.
Reported by Kindly on their status page.