Kapso Incident History

The issue was fixed.

Issue identified and fix implemented. Monitoring.

Elevated API errors. Investigating.

The issue is now solved.

We are seeing some delays in workflows and logs processing. Message webhooks can have some delays as well, but should be minor.

Onboarding of new numbers (Embedded Signup) and template management are working again. WABA and phone number management APIs are also recovering. We are monitoring closely before marking this as resolved. Message sending and receiving continued to operate normally throughout.

The issue remains ongoing. We are continuing to work with Meta on the resolution through multiple channels, and additional teams at Meta are now engaged in reviewing the case. Workarounds remain available for adding new numbers (Manual Setup) and for restoring template functionality on existing numbers. If you need to onboard your customers, we recommend to start the process to become a Meta Tech Provider. It's the most scalable and resilient alternative in the long-term. https://developers.facebook.com/documentation/business-messaging/whatsapp/solution-providers/get-started-for-tech-providers Details are in the announcement in app.kapso.ai, or contact support and we will help you directly. Message sending and receiving on connected numbers continues to operate normally. We will post our next update as soon as there is news.

The issue remains ongoing and we are continuing to work with Meta on the resolution. Two workarounds are now available: 1. Manual Setup for new phone numbers. Accessible from Phone numbers > Manual setup in app.kapso.ai, with videos and step-by-step instructions. Dedicated numbers only, not coexistence/WhatsApp Business App. 2. Restore template functionality on existing numbers You can now change the System token and associated Meta App of your connected numbers. Dedicated numbers only. Message sending and receiving on connected numbers continues to operate normally. We will post our next update as soon as there is news.

The issue remains ongoing and we are continuing to work with Meta on the resolution. A Manual Setup option is now available for adding new phone numbers. It is accessible from Phone numbers > Manual setup in app.kapso.ai, with videos and step-by-step instructions. It works for dedicated numbers only, not coexistence/WhatsApp Business App numbers. Message sending and receiving on connected numbers continues to operate normally. We will post our next update as soon as there is news.

The issue remains ongoing and we are continuing to work with Meta on the resolution. In the meantime, we published an announcement in app.kapso.ai with workarounds for adding new numbers and managing templates. Message sending and receiving continues to operate normally. We will post our next update as soon as there is news.

The issue remains ongoing. The issue is a permissions error at the WhatsApp Business Account level affecting management operations: new number onboarding (Embedded Signup), template management via API, and some WABA/phone number management endpoints. Message sending and receiving on connected numbers continues to operate normally, along with Inbox, workflows, and functions. We are working actively with Meta on the resolution. Workarounds are available for adding new dedicated numbers and for template management. Details are available in the announcement in your dashboard, or contact support and we will help you directly. We will post our next update in 6 hours. We apologize for the disruption and appreciate your patience.

We are doing everything we can to resolve the ongoing WhatsApp service disruption and are now waiting on Meta’s side for the next step. At this point, we do not expect a meaningful update before Monday, July 6, 2026, unless the situation changes earlier. We will continue monitoring in the meantime. We apologize for the disruption and appreciate your patience.

The service is not yet recovered. New number connections will remain disabled until we reach a stable solution with Meta.

We are seeing signs of recovery. Will follow-up soon.

Still working on a solution with Meta.

We are still working towards a solution with Meta. We will be updating as soon as we get more information.

Still working on a solution.

We are still working with Meta to resolve the ongoing WhatsApp service disruption. Some customers may continue to experience issues with onboarding, message templates, and coexistence health checks. We will keep monitoring the affected flows and share another update as soon as we have more information.

**Update - July 1, 2026, 11:35 AM GMT-04** We are still seeing issues affecting WhatsApp coexistence configuration. Onboarding and messaging have recovered, but some customers may continue to experience errors when enabling or managing coexistence. We are continuing to investigate and will share another update as soon as we have more information. **Update - July 1, 2026, [time] GMT-04** We are continuing to investigate the WhatsApp service disruption. We are currently seeing issues affecting onboarding, message templates, and coexistence health checks. Customers may experience errors or incomplete results when connecting WhatsApp accounts, managing templates, or checking coexistence status. We are actively monitoring the affected flows and will share another update as soon as we have more information.

We are investigating a disruption affecting some WhatsApp-related setup and account management flows. Customers may experience issues with onboarding, coexistence configuration, or other WhatsApp setup actions. We are actively monitoring the situation and will share updates as more information becomes available. **Update - July 1, 2026, 11:10 AM GMT-04** We are now seeing intermittent issues affecting WhatsApp messaging as well. Some messages may be delayed or fail temporarily, in addition to the previously reported issues with onboarding and coexistence configuration. We are continuing to monitor the situation and will provide more updates as we learn more. **Resolved - July 1, 2026, 11:30 AM GMT-04** This incident has been resolved. WhatsApp onboarding, coexistence configuration, and messaging are operating normally again. We will continue monitoring to ensure stability.