ITS Network & Systems Incident History

ITS has confirmed that the issues affecting Single Sign-on, which may be causing erratic behavior for applications such as CMS, Blink, Ecotime, and others. have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is continuing to investigate the cause of issues with Single Sign-on, which may be causing erratic behavior for applications such as CMS, Blink, Ecotime, and others. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is continuing to investigate the cause of issues with CMS websites that are slow to load. Please try refreshing your browsers window and try again. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

The vendor has confirmed that the issues affecting Kuali Conflict of Interest have been resolved. Thank you for your patience as we worked to restore service. If you notice any further issues or impacts, please contact the ITS Service desk at support@ucsd.edu or at (858) 246-4357.

Kuali Conflict of Interest is experiencing a service issue related to disclosures for inactive projects. The vendor is aware of the issue and is actively investigating. Please avoid creating new Kuali COI disclosures at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at servicedesk@ucsd.edu or at (858) 246-4357.

ITS is continuing to investigate the cause of issues with Multiple student/Tritonlink systems. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Please wait for the official communication via email from the Registrar's Office before you attempt to log into the new Triton Student System (TSS). If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has confirmed that the issues affecting Multiple student/Tritonlink systems have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has implemented a fix for the issues with Multiple student/Tritonlink systems. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is continuing to investigate the cause of issues with Tritonlink services, including but not limited to: -Find a Student -uAchieve -UCSD Staff Portal -VAC Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

All applications have returned to nominal state.

ITS is continuing to investigate the cause of issues with STLNK_DB. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

ITS has identified a solution for the wireless connectivity issues affecting Apple devices. In the meantime, impacted users should connect to eduroam or UCSD-Guest. ITS has provided your IT administrators with instructions to resolve the issue. Once the solution has been deployed, your computer will automatically reconnect to UCSD-Protected. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is currently investigating issues with users receiving a certificate error on their devices. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

ITS has implemented a fix for the issues with MyTritonlink applications. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

uAchieve is also impacted with partial services

ITS is investigating the cause of issues with various MyTritonlink applications, such as Financial Aid and Degree Audit. Attempting to access these applications may result in an error. Thank you for your patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has confirmed that the issues affecting Cognos non-HTML format issue have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

IBM has identified that this issue is related to Chrome version 150+. Please use a different browser if you would like your report in a non-HTML format.

Investigating: ITS is investigating an issue impacting all Cognos environments (DEV, QA and PROD) that is creating an error when reports are run in a non-HTML format. A ticket has been opened with the Cognos vendor, IBM. Cognos environments are available with HTML. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has confirmed that the issues affecting campus phone services have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is continuing to investigate the cause of issues with campus phone services. Some additional issues reported have been the phone ringing when there is nothing on the other line. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is aware of intermittent issues affecting some outbound calls to external phone numbers. We are actively investigating the issue with our telecommunications provider. At this time, ITS has not been able to reproduce the issue using available test numbers across multiple carriers. If you experience this issue, please contact the ITS Service Desk and provide: - Your extension - The area code and phone number you attempted to call - Date and time of the call - Brief description of what occurred These call examples are needed to continue troubleshooting and carrier escalation. Updates will be posted as they become available.

Telecom services were restarted overnight to address the intermittent voice issues that were previously reported. The system is operating normally, and ITS Voice is continuing to monitor and validate service. If you continue to experience issues such as static, echo, dropped audio, or phantom ringing, please report the problem and include the following information to assist our investigation: -Your extension number -The phone number you called or received the call from -The date and time of the call -A brief description of the issue Providing these details will help us isolate and resolve any remaining intermittent issues as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Voice services at MARFAC have been restored. The MX-ONE voice system is fully operational with no active alarms. ITS Voice will continue testing during business hours while call activity is high to confirm voice quality, including static, echo, and phantom ringing. Additional updates will be provided if any issues are reported.

Update - MARFAC Point Loma Voice Service Outage Most campus phone services have been restored. Voice services at MARFAC Point Loma remain unavailable while ITS continues recovery work. Until service is restored, MARFAC Point Loma staff should use a cellphone to call 911 in an emergency. For non-emergency assistance, contact UC San Diego Police Department at (858) 534-4357. Additional updates will be provided as they become available

All phone services are up to date except for the point loma Marine facility which is still being worked on. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Campus phone services experiencing intermittent audio issues UC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.

Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has confirmed that the issues affecting the housing undergrad portal have been resolved. Thank you for your patience as we worked to restore service. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

We are continuing to investigate this issue.

It appears that the undergraduate housing portal is currently experiencing access issues. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

It looks like the housing undergrad portal is having trouble being accessed Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has been notified of an issue regarding access to TSS for some users. If you are experiencing an issue with the login page, please try using an incognito window and going directly to sis.ucsd.edu to log in. If this still does not work, please continue to check this status page for any updates. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

ITS has implemented a fix for the issues with Triton Cash loading funds. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

We are continuing to investigate this issue.

ITS is investigating issues with the e-transact application where students add funds to Triton Cash accounts is not working properly.

This incident has been resolved.

ITS has implemented a fix for the issues with network connectivity across campus. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has identified the cause of the issue affecting network connectivity across campus, and is working to resolve the issue. Some locations affected are CSRF, HSBRF, Rita, Skaggs. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is investigating possible issues with the network (both wifi and ethernet) at Central Research Services Facility. These services may be slow or unavailable at this time. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has implemented a fix for the issues with network connectivity across campus. We are currently monitoring the situation to ensure our services have been restored. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS has identified the cause of the issue affecting network connectivity across campus, and is working to resolve the issue. Some locations affected are CSRF, HSBRF, Rita, Skaggs.Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is investigating possible issues with the network (both wifi and ethernet) at Central Research Services Facility. These services may be slow or unavailable at this time.Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

ITS is investigating possible issues with DUO and an error stating "page access not allowed". If you are getting this error when trying to log in, please try using a private/incognito window or different browser to log into your UCSD applications with the DUO push. Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

We are continuing to work on a fix for this issue.

ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available. Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try: 1) Installing the Duo Mobile app on your mobile device 2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phone If you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

ITS is investigating possible issues with DUO and an error stating "page access not allowed". If you are getting this error when trying to log in, please try using a private/incognito window or different browser to log into your UCSD applications with the DUO push.Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

We are continuing to work on a fix for this issue.

ITS is investigating the cause of issues with incoming students setting up their UCSD accounts. At this moment, we recommend redoing the process after we have resolved this issue. Updates will be provided on this page as they become available.Thank you for your continued patience as our team works to restore these services as quickly as possible. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

This incident has been resolved.

We are aware that many incoming students are having issues accessing their newly created Active Directory accounts. If you are unable to access your account, please try:1) Installing the Duo Mobile app on your mobile device2) Going to duo.ucsd.edu on your computer, and then reactivate or remove+readd your mobile phoneIf you still have issues, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

ITS has scheduled the following maintenance:START: Thursday, July 9th 9:00 PM STOP: Thursday, July 9th 2:00 AMIMPACT: During this maintenance window, the following services will be unavailable:Triton Cash transactions at vendor locationsID Carding services (card printing and the online photo tool)Mobile OrderingeAccountsUser access to Transact TSE and Transact ReportingLaundry readersPlease contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

ITS is continuing to investigate the cause of issues with campus phone services. Some additional issues reported have been the phone ringing when there is nothing on the other line. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

ITS is aware of intermittent issues affecting some outbound calls to external phone numbers. We are actively investigating the issue with our telecommunications provider.At this time, ITS has not been able to reproduce the issue using available test numbers across multiple carriers.If you experience this issue, please contact the ITS Service Desk and provide:- Your extension- The area code and phone number you attempted to call- Date and time of the call- Brief description of what occurredThese call examples are needed to continue troubleshooting and carrier escalation.Updates will be posted as they become available.

Telecom services were restarted overnight to address the intermittent voice issues that were previously reported. The system is operating normally, and ITS Voice is continuing to monitor and validate service.If you continue to experience issues such as static, echo, dropped audio, or phantom ringing, please report the problem and include the following information to assist our investigation:-Your extension number-The phone number you called orreceived the call from-The date and time of the call-A brief description of the issueProviding these details will help us isolate and resolve any remaining intermittent issues as quickly as possible.If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Voice services at MARFAC have been restored.The MX-ONE voice system is fully operational with no active alarms.ITS Voice will continue testing during business hours while call activity is high to confirm voice quality, including static, echo, and phantom ringing. Additional updates will be provided if any issues are reported.

Update - MARFAC Point Loma Voice Service OutageMost campus phone services have been restored. Voice services at MARFAC Point Loma remain unavailable while ITS continues recovery work.Until service is restored, MARFAC Point Loma staff should use a cellphone to call 911 in an emergency. For non-emergency assistance, contact UC San Diego Police Department at (858) 534-4357.Additional updates will be provided as they become available

All phone services are up to date except for the point loma Marine facility which is still being worked on. Thank you for your continued patience as our team works to restore these services as quickly as possible. Updates and additional details will be shared here as they become available. If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

Campus phone services experiencing intermittent audio issuesUC San Diego campus phone services are experiencing intermittent audio issues. Some callers may hear echo, static, or other unexpected sounds after a call connects. If this occurs, please disconnect and place the call again. The ITS Telecom Voice Team is working with our carrier and vendor support teams to investigate and resolve the issue as quickly as possible. We apologize for the inconvenience. Additional updates will be provided as troubleshooting progresses.

Shiley Eye Center phone lines are experiencing echo and static during calls. The ITS Telecom Teams are working to resolve. These services may be slow or unavailable at this time.Thank you for your patience as our team works to restore functionality for these services. Updates and additional details will be shared here as they become available.If you notice any additional issues or impact, please contact the ITS Service desk at https://support.ucsd.edu, support@ucsd.edu or at (858) 246-4357.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

ITS Datacom/Netmon has scheduled the following network maintenance:WHAT: Upgrade IOS Network Device.rsnt-muir-tenaya-c9300-stk-2WHEN: Between 3 AM - 5:30 AM on July 9, 2026.SCOPE: Reload and Upgrade the device to IOS (17.15.04d)IMPACT: Loss of wired and wireless network connectivity to the network device for approximately 15-45 minutes depending on reboot times.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

ITS has scheduled the following maintenance:START: 2026-07-07 6:15 pmSTOP: 2026- 07-07 7:00pmIMPACT: The voice system is going to be temporarily out of service for possibily 15-30 minutes from 6:00 to 7:00 pm. Service may be intermittent between 6:00-6:30 PM, but should be fully restored by 7:00 PMPlease contact ITS Service Desk at (858)246-HELP(4357) or servicedesk@ucsd.edu if you have any questions or concerns.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Tuesday, July 7 from 9:00 a.m. - 1:00 p.m. ITS will be modifying/rerouting network configuration of the following CSE Building VLANS:1433/433 [ebu3b]cse-hazardSplit off subnets 137.110.161.0/24 and 172.19.161.0/24 to new Agg3 router vlan 3626.Leave the remaining subnets on the building switch ebu3b-dist. 451 [cse]sysnet-inside, CSE datacenter building controls2764 [cse]savitch-isis, Stefan Savage research going to B core to MX0Migrate these layer 2 vlans from Agg2 router to Agg3 router.2403 [cse]raspberry-pi-clusterMigrate these layer 3 vlans from Agg2 router to Agg3 router441 [cse]cse-systems-insideChange this vlan number to 3628