Intuitive Shipping Status
Intuitive Shipping is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "UPS Rating Impaired"
Last updateUPS has restored service.
We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants. If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting We will continue to monitor the situation as UPS restores full service.
UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting