Instructure Incident History
Instructure is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Unexpected Errors Or Failed Requests When Using AI Tools In Canvas"
Last updateUsers may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.
Report: "Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio"
Last updateThis issue has been resolved and all Instructure products are working as intended.
A fix has been implemented in all regions for all affected products. We are currently monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well.
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Canvas User pages not accessible."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Roll Call database misconfiguration for some users"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Users will see a notification that Roll Call is down for maintenance when attempting to access
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.