Instaclustr Incident History

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are currently experiencing issues with provisioning private network PostgreSQL clusters with 3 nodes through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

This incident has been resolved.

We are currently experiencing service degradation and potential disruptions in the GCP us-east4-b zone. GCP has not updated its status page yet, however initial investigation indicates an issue likely with the cloud provider's infrastructure in the us-east4-b zone. While we are seeing partial recovery, in the meantime provisioning new clusters or nodes in the concerned GCP zone will be impacted. Also existing nodes in the GCP us-east4-b zone can face intermittent issues and be offline. You should still be able to access your clusters if you are running a standard configuration. Individual impacted customers are being contacted via support tickets. We are actively monitoring the situation and will provide additional details as they become available. GCP status is tracked at https://status.cloud.google.com/. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing issues with provisioning Kafka Connect & Cadence clusters into existing VPCs through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

This incident has been resolved.

A fix is being rolled out and we are monitoring the results.

The issue has been identified, and our team is actively working on implementing a fix. Cluster-level Prometheus monitoring query requests are being incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

We are currently investigating an issue causing cluster level Prometheus monitoring query requests to be incorrectly blocked with a 403 error. Other Prometheus monitoring queries are unaffected. Our team is actively working to resolve the issue, and we apologise for any inconvenience caused. The Management Console, Cluster Management API and Monitoring API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).