checked Sep 10, 2026 11:13 PM UTC · Infobip's official status page
Infobip is up and running.
All components operational
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21 reports published by Infobip in the last 30 days
When Infobip breaks, it is typically resolved in 1h 4m — median across 27 resolved incidents over 90 days.
resolvedSep 10 · 12:15 UTC
The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC): 09 September 20:46 End (UTC): 10 September 11:56 Impact: WhatsApp traffic processing
Reported by Infobip on their status page.
resolvedSep 9 · 05:29 UTC
We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service. Start (UTC): 08 September 06:23 End (UTC): 08 September 17:39 Impact: During this period, you may have experienced failures when attempting to create new WhatsApp Template.
Reported by Infobip on their status page.
resolvedSep 8 · 09:30 UTC
We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) data center, which caused failures on the processing of this service. Start (UTC): 9-8-2026 6:23 End (UTC): 9-8-2026 17:39 Impact: During this period, you may had experience failures in the the processing of WhatsApp Template Creation services. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Reported by Infobip on their status page.
resolvedSep 8 · 13:04 UTC
The incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.
Reported by Infobip on their status page.
resolvedSep 4 · 18:29 UTC
This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04 September 2026 12:00 End (UTC): 04 September 2026 18:20 Impact: Delivery delay and processing issues of the email traffic.
Reported by Infobip on their status page.
resolvedSep 4 · 13:07 UTC
This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays. Start (UTC): 04 September 2026 07:40 End (UTC): 04 September 2026 12:35 Impact: Delivery delay and processing issues of the email traffic.
Reported by Infobip on their status page.
resolvedSep 2 · 08:16 UTC
We had experienced a service degradation affecting Customer Portal for Self-Service accounts. Users may have noticed difficulties accessing and using Customer Portal. Start (UTC): 26 August 2026 09:25 End (UTC): 01 September 2026 14:00 Impact: newly created Self-Service accounts could not access Customer Portal
Reported by Infobip on their status page.
resolvedSep 1 · 09:03 UTC
This is to raise awareness that during the period below, you may have experienced difficulties when attempting to log in and use our Customer Portal. Start (UTC): 1 August 2026 08:02 End (UTC): 1 August 2026 08:05 Impact: The Customer Portal and services accessed via it, as Conversations and People, were unavailable and/or unable to process the requested actions.
Reported by Infobip on their status page.
resolvedAug 28 · 12:45 UTC
The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels
Reported by Infobip on their status page.
resolvedAug 27 · 17:01 UTC
The issue has been successfully resolved, and the affected service is now fully operational. During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow campaigns. All messages were delivered during the incident. Start (UTC): 27 August 15:29 End (UTC): 27 August 16:32 Impact: Delayed delivery of push notifications on the Saudi Arabia Data Center
Reported by Infobip on their status page.
resolvedAug 27 · 00:48 UTC
We experienced a service degradation affecting Apple Messaging, Email, MAM, RCS, SMS, Telegram, Voice, WhatsApp, and SMPP services in multiple data centers, which caused delays in traffic processing for these channels. Start (UTC): 26-08-2026 21:02 End (UTC): 26-08-2026 22:12 Impact: During this period, you may have experienced delays in processing and 5xx errors on the mentioned channels, We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Reported by Infobip on their status page.
resolvedAug 26 · 12:56 UTC
The issue has been successfully resolved and the affected services are fully operational. During the below specified timeframe, our Customer Portal and api.infobip.com HTTP API endpoints on the Global (Europe) location were intermittently inaccessible, with the situation gradually improving as mitigation progressed towards the specified end time. Start (UTC): 26 August 11:36 End (UTC): 26 August 12:28 Impact: Customer Portal and HTTP API degradation
Reported by Infobip on their status page.
resolvedAug 26 · 09:19 UTC
The issue has been successfully resolved and the affected service is now fully operational. During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced errors/rejections when creating new scheduled or bulk traffic campaigns across multiple channels. These issues affected only newly created campaigns; processing of existing campaigns created outside of the specified window was not impacted. Start (UTC): 26 August 08:19 End (UTC): 26 August 08:47 Impact: Creation and scheduling of bulk traffic campaigns
Reported by Infobip on their status page.
resolvedAug 24 · 19:05 UTC
The issue has been successfully resolved, and the service is once again operating normally. During the incident, you may have experienced delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may have been delayed or temporarily unavailable. Outbound message delivery was not affected. Start time (UTC): 24-08-2026 18:23 End time (UTC): 24-08-2026 18:59 Impact: Delayed processing and delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels from the Great Britain Data Center.
Reported by Infobip on their status page.
resolvedAug 20 · 08:23 UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email broadcast
Reported by Infobip on their status page.
resolvedAug 20 · 04:55 UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error 500 Server Error.
Reported by Infobip on their status page.
resolvedAug 20 · 03:52 UTC
The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data loading issue on Analytics dashboard.
Reported by Infobip on their status page.
resolvedAug 15 · 12:22 UTC
The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available. Start time (UTC): 15 August 2026 09:44 End time (UTC): 15 August 2026 11:46
Reported by Infobip on their status page.
resolvedAug 15 · 05:52 UTC
The issue has been successfully resolved and the service is once again fully operational. Start: 15 August 2026, 02:33 UTC End: 15 August 2026, 05:25 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data center. Customers utilizing services such as Portal, Viber, SMS, and OMNI endpoints may have observed processing delays and interrupted traffic flow.
Reported by Infobip on their status page.
resolvedAug 14 · 10:45 UTC
The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.
Reported by Infobip on their status page.
resolvedAug 13 · 11:06 UTC
The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational. Besides previously encountering challenges when accessing the Customer Portal on Pakistan, challenges were present as well when utilizing all remaining products and services at this location. Start (UTC): 13 August 2026 09:40 End (UTC): 13 August 2026 10:28
Reported by Infobip on their status page.
