Infobip Status

We would like to inform you that the disruptions reported by Meta, which affected our WhatsApp Business Messaging service, have been successfully resolved, and the service is now fully operational. Start (UTC): 12 June 2026, 13:34 End (UTC): 12 June 2026, 17:26 Impact: You may have experienced degradation in WhatsApp Business messaging during this period.

The issue is still ongoing on Meta’s side. We continue to monitor the situation. For updates regarding the incident on Meta’s side, please check the following URL: https://metastatus.com/whatsapp-business-api

Due to the degradation of Meta services, all data centers where WhatsApp Business Messaging is hosted are affected.

Meta has identified a degradation in their services. This is the link to their status page: {https://metastatus.com/whatsapp-business-api}

Hello, We are currently experiencing a general degradation affecting Meta channels, which has been identified as originating from the Meta side. Our development team is actively working in coordination with the Meta team to assess the situation and determine the full scope and impact of the issue. We will continue to monitor the situation closely and will provide updates as soon as more information becomes available. Thank you for your understanding.

We experienced an issue with the People API on the following timestamps: Start (UTC): 11-06-2026 12:29 End (UTC): 11-06-2026 12:52 Impact: During this period, you may have experienced Error 500 being returned on People API requests. Other services interacting with the People API may have also experienced residual/cascading side effects We apologise for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.

The issue has been resolved, and we are seeing improvements related to auto‑assignment and capacity as the errors for the affected services are gradually reducing. Start (UTC): 09 June 2026 14:01 UTC End (UTC): 10 June 2026 11:58 UTC Impact: Auto‑Assignment and Capacity in Conversations processing issues

During the incident, some customers may have experienced irregular Workflow execution behavior. The issue has been resolved and Workflow functionality is stabilizing. We are continuing to investigate the auto‑assignment behavior and will provide further updates as they become available.

We are continuing to investigate this issue.

We are currently experiencing issues with auto assignment in Conversations affecting users in Global (Europe). Our teams are actively working on a fix. As a temporary workaround, affected users are advised to log out of the interface, wait two minutes, and then log back in.

We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.