Infobip Incident History

The issue has been successfully resolved and the service is once again operational. Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports. During the specified period, some delivery reports for inbound traffic and the corresponding events may have been delayed, causing notifications about the delivery status to not be updated immediately. Start (UTC): 23-07-2026 15:01 UTC End (UTC): 23-07-2026 15:37 UTC Impact: Incoming traffic notification delayed for multiple channels.

We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.

This incident has been resolved. Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01 Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured domains were not affected at any point.

We are continuing to investigate this issue.

We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted. We are working on a resolution and will provide updates as the situation develops.

We experienced an issue affecting SMS and Number Lookup services across Multiple Locations. During the specified period, part of Infobip customers may have experienced issues with termination of SMS traffic and Number Lookup requests towards certain carriers. Our core SMS platform was unaffected by this issue and the majority of traffic has been re-routed to alternative solutions, however, a portion of traffic experienced degraded delivery. Start (UTC): 15 July 2026 13:00 End (UTC): 15 July 2026 15:28 Impact: SMS delivery degradation and Number Lookup service disruption.

We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below. During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and processing inbound Calls routing. Start (UTC): 15 July 08:52 End (UTC): 15 July 09:35 Impact: Voice traffic processing and Call routing degradation

This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.

The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the credit may not be added to your account after a payment.

The issue has been successfully resolved, and the service is once again operational. Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo. Start (UTC): 14-07-2026 10:42 End (UTC): 14-07-2026 14:12 Impact: Delays and errors for Email, RCS, Viber and Zalo.

We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf You may experience delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo. The issue is currently being investigated and more information will follow in the next update.

We experienced a service degradation affecting RCS, SMS, and WhatsApp over API services in the India data center, which caused delays in traffic processing and intermittent 503 errors. Start (UTC): 14 July 2026 06:07 End (UTC): 14 July 2026 06:10 Impact: Delays in processing and intermittent 503 errors for RCS, SMS, and WhatsApp traffic over API services in the India data center. We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.