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Infobip Incident History

Operational

infobip.com ↗29 top-level components

checked Oct 30, 2026 12:19 AM UTC · Infobip's official status page

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Infobip is currently operational with all systems functioning normally.

All components operational

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Infobip incident history

35 reports published by Infobip in the last 30 days · 1 still open

When Infobip breaks, it is typically resolved in 1h 3m — median across 7 resolved incidents over 30 days.

October 29, 2026

Global (Europe) - Zalo service degradation

Last update
  1. resolvedOct 29 · 15:03 UTC

    The issue has been successfully resolved and the service is once again operational. During the below timeframe, you may have experienced processing delays for inbound Zalo traffic. Start (UTC): 29 October 2026 06:10 End (UTC): 29 October 2026 15:02 Impact: Zalo inbound message processing delay

Reported by Infobip on their status page.

Vietnam - Multiple services degradation

Last update
  1. resolvedOct 29 · 02:11 UTC

    The incident affecting SMS and Zalo traffic has been resolved. During the incident, you may have experienced traffic processing issues. Start time (UTC): 29 October 2026, 01:00 End time (UTC): 29 October 2026, 01:48 Impact: Traffic processing issues, and requests returned 5xx errors.

Reported by Infobip on their status page.

October 28, 2026

United States - HTTP API Degradation

Last update
  1. resolvedOct 28 · 17:42 UTC

    This is to inform you that the degradation affecting our HTTP API services has been resolved. We're no longer observing errors affecting request processing. During the affected period, customers may have experienced message submission issues when using the Messages API. Additionally, services and channels utilizing failover functionality may have experienced increased response times, request processing delays, or channel-specific error responses due to timeouts in the underlying failover service. Start (UTC): 28 October 2026 16:30 End (UTC): 28 October 2026 17:08 Impact: HTTP 500 errors and message submission issues affecting traffic sent through the Messages API. Additionally, customers using services and channels utilizing failover functionality may have experienced increased latency, request processing delays, or channel-specific error responses during the affected period.

Reported by Infobip on their status page.

October 23, 2026

Global (Europe)- Conversations Slowness and Errors

Last update
  1. resolvedOct 23 · 17:07 UTC

    A noted Issue with connections through Cloudfare has caused slowness and issues on Conversations through our Global (Europe) DC. Our internal teams working on the issue have confirmed this has since then been stabilized. Start time (UTC): 23-10-2026 16:04 End time (UTC): 23-10-2026 16:50 Impact: Conversations All Work Module showed Delays and Issues on Access.

Reported by Infobip on their status page.

United States - Moments service degradation

Last update
  1. resolvedOct 23 · 09:56 UTC

    The issue has been successfully resolved and the service is once again operational. During the below timeframe you may have observed processing delays for Flow events or traffic processed within Flows, and issues when attempting to launch new Flows. Start (UTC): 23 October 2026 09:32 End (UTC): 23 October 2026 09:45 Impact: Moments service processing issues

Reported by Infobip on their status page.

United States - SMPP service degradation

Last update
  1. resolvedOct 23 · 09:12 UTC

    The issue has been successfully resolved and the SMPP service is once again fully operational. During the specified timeframe, customers connecting to United States SMPP endpoints may have observed issues when attempting to establish new binds. Start (UTC): 23 October 2026 07:44 End (UTC): 23 October 2026 09:02 Impact: SMPP service degradation

Reported by Infobip on their status page.

October 22, 2026

Multiple Locations - Customer Portal Login Service Degradation

Last update
  1. resolvedOct 22 · 10:07 UTC

    The issue has been successfully resolved and the Customer Portal login service is once again fully operational. Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login

Reported by Infobip on their status page.

October 20, 2026

Vietnam - General service degradation

Last update
  1. resolvedOct 21 · 06:42 UTC

    The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status. Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays traffic processing, some requests reverted 500 status

Reported by Infobip on their status page.

United States - Multiple Service Degradation

Last update
  1. resolvedOct 20 · 04:09 UTC

    The issue has been successfully resolved, and the service is once again fully operational. Start time (UTC): 20-10-2026 02:41 End time (UTC): 20-10-2026 03:53 Impact: The incident caused delays in inbound message processing.

Reported by Infobip on their status page.

October 19, 2026

Smpp System down For Accounts Located In The Us Infrastructure.

Last update
  1. resolvedOct 20 · 00:40 UTC

    The incident has been resolved. Start time (UTC): 19-10-2026 17:00 End time (UTC): 20-10-2026 00:30 Impact: Message submission and processing failures

Reported by Infobip on their status page.

EU Region-locked - Multiple Service Degradation

Last update
  1. resolvedOct 19 · 08:52 UTC

    We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services. Start (UTC): 19 October 2026 08:13 End (UTC): 19 October 2026 08:17 Impact: Message submission and processing failures

Reported by Infobip on their status page.

October 16, 2026

Colombia - Voice Service Distruption

Last update
  1. resolvedOct 16 · 07:43 UTC

    We experienced a service disruption affecting Voice services in Colombia which caused voice calls to fail. Start (UTC): 16-10-2026 05:02 End (UTC): 16-10-2026 05:09 Impact: During this period, you may have experienced unsuccessful call attempts.

Reported by Infobip on their status page.

October 13, 2026

Pakistan - Planned Maintenance of Network Infrastructure

Ongoing · last update
  1. ScheduledOct 13 · 22:00 UTC

    We will be performing planned maintenance of network infrastructure at our Pakistan data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Pakistan data center. Start (UTC): 13 October 2026 19:00 End (UTC): 13 October 2026 22:00 Purpose: Network infrastructure upgrade and optimization

Reported by Infobip on their status page.

October 8, 2026

India - Degradation of Conversations Services

Last update
  1. resolvedOct 8 · 07:03 UTC

    The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations. Start (UTC): 08 October 2026 06:01 End (UTC): 08 October 2026 06:40

Reported by Infobip on their status page.

India - Degradation of Conversations Services

Last update
  1. ResolvedOct 8 · 07:03 UTC

    The issue has been successfully resolved, and the service is now fully operational.During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations.Start (UTC): 08 October 2026 06:01End (UTC): 08 October 2026 06:40

Reported by Infobip on their status page.

October 7, 2026

Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services

Last update
  1. resolvedOct 7 · 08:53 UTC

    The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness. Start (UTC): 07 October 2026 07:15 End (UTC): 07 October 2026 08:35

Reported by Infobip on their status page.

Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services

Last update
  1. ResolvedOct 7 · 08:53 UTC

    The issue has been successfully resolved, and the service is now fully operational.During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness.Start (UTC): 07 October 2026 07:15End (UTC): 07 October 2026 08:35

Reported by Infobip on their status page.

October 3, 2026

Saudi Arabia - Customer Portal Services Degradation

Last update
  1. resolvedOct 3 · 13:39 UTC

    The connectivity issue affecting our Saudi Arabia Data Center has been resolved. Start (UTC): 03 October 2026 12:43 End (UTC): 03 October 2026 13:15 Issues with Customer Service Portal and traffic has been resolved We apologize for any inconvenience caused.

Reported by Infobip on their status page.

Saudi Arabia - Customer Portal Services Degradation

Last update
  1. ResolvedOct 3 · 13:39 UTC

    The connectivity issue affecting our Saudi Arabia Data Center has been resolved.Start (UTC): 03 October 2026 12:43End (UTC): 03 October 2026 13:15Issues with Customer Service Portal and traffic has been resolvedWe apologize for any inconvenience caused.

Reported by Infobip on their status page.

October 1, 2026

Multiple Locations - Portal Payments Service Degradation

Last update
  1. resolvedOct 1 · 12:14 UTC

    We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal. Start (UTC): 01 October 2026 11:21 End (UTC): 01 October 2026 11:48 Impact: issues with performing Payments over Customer Portal

Reported by Infobip on their status page.

Multiple Locations - Portal Payments Service Degradation

Last update
  1. ResolvedOct 1 · 12:14 UTC

    We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal.Start (UTC): 01 October 2026 11:21End (UTC): 01 October 2026 11:48Impact: issues with performing Payments over Customer Portal

Reported by Infobip on their status page.

September 24, 2026

Global (Europe) and EU Region-locked - Planned Maintenance of RCS Sender Management Database Infrastructure

Last update
  1. CompletedOct 7 · 09:43 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

September 23, 2026

Europe (Global) and Europe Region-locked - Planned maintenance of Customer Profiles (CDP)

Last update
  1. CompletedOct 8 · 08:02 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

Brazil - Planned Maintenance of Network Infrastructure

Last update
  1. CompletedOct 8 · 07:52 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

September 22, 2026

Global (Europe) - Planned Maintenance of AI Agents Service

Last update
  1. CompletedOct 7 · 09:23 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

September 21, 2026

India - Planned Maintenance of Bulk Scheduling Service

Last update
  1. CompletedOct 13 · 18:43 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

India - Planned Maintenance of Network Infrastructure

Last update
  1. CompletedOct 9 · 00:20 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

September 18, 2026

India - Planned Maintenance of Network Infrastructure Part 2

Last update
  1. CompletedOct 3 · 06:03 UTC

    The scheduled maintenance has been cancelled. New maintenance date will be announced accordingly.

Reported by Infobip on their status page.

India - Planned Maintenance of Network Infrastructure Part 1

Last update
  1. CompletedOct 3 · 06:01 UTC

    This maintenance will be rescheduled. New date will be announced accordingly.

Reported by Infobip on their status page.

South Africa - Planned Maintenance of Network Infrastructure

Last update
  1. CompletedOct 8 · 07:59 UTC

    Scheduled maintenance has been canceled.

Reported by Infobip on their status page.

Indonesia - Planned Maintenance of Network Infrastructure

Last update
  1. CompletedOct 7 · 08:03 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

Global (Europe) - Planned Maintenance of Network Infrastructure

Last update
  1. CompletedOct 6 · 22:00 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

September 11, 2026

EU Region-locked – Planned Maintenance of Database Infrastructure

Last update
  1. CompletedSep 30 · 07:50 UTC

    The scheduled maintenance has been completed.

Reported by Infobip on their status page.

August 6, 2026

SSL certificate renewal of *.api-hk2.infobip.com

Last update
  1. CompletedOct 8 · 11:34 UTC

    Certificate renewal completed successfully

Reported by Infobip on their status page.

August 3, 2026

SSL certificate renewal of *.api.infobip.net

Last update
  1. CompletedOct 7 · 11:34 UTC

    Certificate renewal completed successfully

Reported by Infobip on their status page.