Incode Incident History

This incident is now resolved. Facial verification and document processing have been fully stable with normal response times for the past several minutes

Facial verification and document processing errors have stopped. Response times have returned to normal. We are continuing to monitor the service closely to confirm the issue is fully resolved before closing this incident

Response times and error rates are improving across facial verification and document processing as additional capacity comes online. We are closely monitoring to confirm full recovery

We are continuing to investigate elevated response times and errors affecting facial verification and document processing. After a period of improvement, we are again seeing increased error rates for a subset of transactions. Our engineering team is actively working on additional mitigations

We have identified the cause of the elevated response times affecting facial verification and document processing. A fix was applied. Overall response times are improving

We have identified an internal component causing elevated response times for facial verification and document processing and have rolled it back. Response times are improving. We are closely monitoring the service to confirm full recovery

We are currently investigating a service degradation affecting face processing and document processing. Some transactions may experience errors or delays

We have detected a degradation in one of our environments; We are currently investigating.

This incident is now resolved. Facial verification and document processing have been fully stable with normal response times for the past several minutes

Facial verification and document processing errors have stopped. Response times have returned to normal. We are continuing to monitor the service closely to confirm the issue is fully resolved before closing this incident

Response times and error rates are improving across facial verification and document processing as additional capacity comes online. We are closely monitoring to confirm full recovery

We are continuing to investigate elevated response times and errors affecting facial verification and document processing. After a period of improvement, we are again seeing increased error rates for a subset of transactions. Our engineering team is actively working on additional mitigations

We have identified the cause of the elevated response times affecting facial verification and document processing. A fix was applied. Overall response times are improving

We have identified an internal component causing elevated response times for facial verification and document processing and have rolled it back. Response times are improving. We are closely monitoring the service to confirm full recovery

We are currently investigating a service degradation affecting face processing and document processing. Some transactions may experience errors or delays

We have detected a degradation in one of our environments; We are currently investigating.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We continue experiencing degraded performance on SaaS EU due to an issue affecting the user-service which may result in elevated response times or errors on API endpoints for SaaS EU. Impact: Degraded performance on user-service and dependent SaaS EU API endpoints. No major impact has been confirmed at this time.

The problem has been identified: a degradation caused by a disruption in user service, resulting in failures across all API endpoints in the SaaS EU environment. Our internal team is continuing to investigate.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We continue experiencing degraded performance on SaaS EU due to an issue affecting the user-service which may result in elevated response times or errors on API endpoints for SaaS EU.Impact: Degraded performance on user-service and dependent SaaS EU API endpoints. No major impact has been confirmed at this time.

The problem has been identified: a degradation caused by a disruption in user service, resulting in failures across all API endpoints in the SaaS EU environment. Our internal team is continuing to investigate.

We are currently investigating this issue.

The incident has been resolved. Affected services: Dashboard login Onboarding sessions

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

The incident has been resolved.Affected services:Dashboard loginOnboarding sessions

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.