ID.me Incident History

This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.

We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues. Next update at 10:00AM.

We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues. Next update 9:00AM ET.

The fix has been fully implemented and verified, and we are continuing to monitor operations. Next update at 9:00PM ET.

Fix has been deployed and team is currently verifying the change. Next update at 9:00PMET.

We are continuing to roll out the fix. Next update at 8:00pm ET or sooner.

We are continuing to roll out the fix. Next update at 7:00pm ET or sooner.

The issue has been identified and a fix is being implemented now.

We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.

All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.

We are continue to monitor for further issues, and will provide an update at 11:30PM ET.

At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.

Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.

Third party provider has implemented a fix and we are monitoring the results.

We are continuing to work with our third-party provider on a fix. Next update at 4:30 AM ET.

Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix. We will provide an update at 3:30 AM ET.