Hosted Private Cloud Incident History

1. resolvedOct 27 · 16:03 UTC

   We would like to inform you that an incident affected our Managed VMware vSphere offering on Cluster10691 in the SBG datacenter. This incident has since been resolved.

   Please find the details of this incident below :

   Start time : 27/10/2026 13:39 UTC End time : 27/10/2026 14:05 UTC Impacted Service(s) : Datastores on Cluster10691 were temporarily unavailable. Customers Impact : Customers may have experienced malfunctions when accessing their storage. Root Cause : This incident was caused by a hardware issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 23 · 12:14 UTC

   We would like to inform you that the incident affecting our Public VMware Cloud Foundation as-a-Service offering has now been resolved.

   Please find the details of this incident below :

   Start time : 23/10/2026 10:34 UTC End time : 23/10/2026 12:08 UTC Impacted Service(s) : vRack network was temporarily unavailable on Public VMware Cloud Foundation. Customers Impact : Customers were temporarily unable to reach their VMs through the vRack network. Root Cause : This incident was caused by a software issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 21 · 09:23 UTC

   We had an incident on Managed VMware vSphere offer which has now been resolved.

   Here are some supplementary details :

   Start time : 21/10/2026 08:40 UTC End time : 21/10/2026 09:00 UTC Impacted Service(s) : Cluster8360 / Cluster8361 / Cluster8366 / Cluster8371 were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their data located in the specified clusters. Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/78x4cs4dr8y3

   We thank you for your understanding and patience throughout this incident.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 15 · 10:12 UTC

   We would like to inform you that an incident occurred in the rack R803L22. This incident has now been resolved.

   Please find the details of this incident below :

   Start time : 15/10/2026 07:30 UTC End time : 15/10/2026 10:11 UTC Impacted Service(s) : IPMI was temporarily unavailable in the specified rack. Customers Impact : Customers were temporarily unable to access their IPMI network, preventing remote host management such as forced reboots and console access. Please note that the public and private networks remained operational. Root Cause : This incident was caused by an electrical equipment issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 9 · 13:38 UTC

   We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved.

   Start time : 09/10/2026 09:37 UTC End time : 09/10/2026 13:37 UTC Root Cause : This incident was caused by a network equipment issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Hosted Private Cloud on their status page.

1. identifiedOct 26 · 15:58 UTC

   Please find an update of this incident below :

   Update : Backup Agent infrastructure in Europe is still experiencing some issues, and customers may still experience issues with the connection and delivery of agents. Ongoing Actions : In coordination with our provider, our teams are actively working to find a solution and restore service as quickly as possible.

   We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 7 · 19:50 UTC

   We are pleased to inform you that the incident affecting our Managed VMware vSphere offering on Cluster81 has been resolved.

   Start time : 07/10/2026 17:44 UTC End time : 07/10/2026 19:42 UTC Root Cause : This incident was caused by a cooling system issue.

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 7 · 14:02 UTC

   We are pleased to inform you that the incident affecting our Backup as a Service and Public VMware Cloud Foundation as-a-Service offering has been resolved.

   Start time : 07/10/2026 13:10 UTC End time : 07/10/2026 13:41 UTC Root Cause : This incident was caused by another incident : https://public-cloud.status-ovhcloud.com/incidents/kdqq2smzfd4t

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 8 · 08:38 UTC

   We are pleased to inform you that the incident affecting our Backup as a Service offering has been resolved.

   Start time : 02/10/2026 12:52 UTC End time : 08/10/2026 07:52 UTC Root Cause : This incident was caused by this incident : https://network.status-ovhcloud.com/incidents/jqxcrgr138b4

   We apologize for any inconvenience caused and appreciate your understanding.

Reported by Hosted Private Cloud on their status page.

1. resolvedOct 5 · 16:11 UTC

   We would like to inform you that the incident affecting our Public VMware Cloud Foundation as-a-Service offering has now been resolved.

   Please find the details of this incident below : Start time : 23/09/2026 19:00 UTC End time : 26/09/2026 10:53 UTC Impacted Service(s) : Some hosts in the racks RBX1003D02A/B were temporarily unavailable. Customers Impact : Some customers were temporarily unable to access their hosts located in the specified racks. Root Cause : This incident was caused by a cooling system issue.

   We thank you for your understanding and patience throughout this incident.

Reported by Hosted Private Cloud on their status page.