Hosted Private Cloud Incident History

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved. <b>Start time :</b> 21/07/2026 12:33 UTC <b>End time :</b> 21/07/2026 14:00 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Managed VMware vSphere offer on the specific racks R806L22 / R806L23 in RBX2C region. Here are some supplementary details : <b>Start time :</b> 21/07/2026 12:33 UTC <b>Impacted Service(s) :</b> Some hosts are temporarily unavailable. <b>Customers Impact :</b> Some customers are temporarily unable to access their hosts located on the specified racks. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering has been resolved. <b>Start time :</b> 15/07/2026 14:30 UTC <b>End time :</b> 15/07/2026 15:54 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Managed VMware vSphere offering. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 15/07/2026 14:30 UTC <b>Impacted Service(s) :</b> Some hosts are temporarily unavailable in Racks R805L19 / R805L20. <b>Customers Impact :</b> Some customers are temporarily unable to access their hosts located on the specified racks. <b>Root Cause :</b> This incident is caused by an cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are pleased to inform you that the incident affecting our Managed VMware vSphere offering on rack R820L18 has been resolved. <b>Start time :</b> 12/07/2026 18:30 UTC <b>End time :</b> 12/07/2026 19:50 UTC <b>Root Cause :</b> This incident was caused by a cooling system issue. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Managed VMware vSphere offering. The root cause has been identified. Please find the details of this incident below : <b>Start time :</b> 12/07/2026 18:30 UTC <b>Impacted Service(s) :</b> Some hosts are temporarily unavailable in Rack R820L18. <b>Customers Impact :</b> Some customers are temporarily unable to access their hosts located on the specified rack. <b>Root Cause :</b> This incident is caused by a cooling system issue. <b>Ongoing Actions :</b> Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an incident affecting our Managed VMware vSphere offering, which is causing temporary availability issues in the rack R820L18. Please find the details of this incident below : <b>Start time :</b> 12/07/2026 18:30 UTC <b>Impacted Service(s) :</b> Some hosts are temporarily unavailable in Rack R820L18. <b>Customers Impact :</b> Some customers are temporarily unable to access their hosts located on the specified rack. <b>Ongoing Actions :</b> Our teams are investigating to determine the origin of the incident to fix it.  We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.