HHAeXchange Incident History
HHAeXchange is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "GPS Coordinates Not Displaying on Call Dashboard"
Last updateThe incident has been resolved, and GPS coordinates are now displaying correctly on the call dashboard. We thank you for your patience.
We have identified an issue where GPS coordinates from your Caregiver's clock-in/outs are not being displayed on the call dashboard. We are actively working to resolve this issue. Please note, coordinates have not been lost and will be restored. States Impacted: Arkansas, Florida, Illinois, North Carolina, Pennsylvania, West Virginia.
Report: "HHAeXchange IVR System Issue"
Last updateThe previously reported IVR processing delays impacting providers have been resolved. Processing is operating normally at this time.
Clarification - The IVR processing delays identified previously, impact providers in the following states: AL, IL, NJ, MI, MN, MS, TX, WV.
IVR Processing Delays We're aware of an issue causing delays in IVR processing. To resolve this delay, we'll be conducting system maintenance tonight from 12:00–12:30 AM ET. Visit data and confirmation using IVR is not lost and will be available in the portal tomorrow after we perform system maintenance. In the meantime, please have your caregivers clock in and out using our caregiver mobile app if possible. NOTE: To avoid duplicate entries that will require cleanup later, please do not manually confirm visits entered via IVR today. Thank you for your patience.