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Heart Internet Incident History

Degraded

heartinternet.uk ↗2 top-level components

checked Oct 25, 2026 7:53 AM UTC · Heart Internet's official status page

Heart Internet has disruptions affecting Heart Internet - Shared Hosting Servers, Heart Internet - Windows Services, Shared cPanel - Server 1, and other components.

7 of 61 components currently report disruptions.

Overall Service Status → Heart Internet - Shared Hosting ServersdegradedOverall Service Status → Heart Internet - Windows ServicesdegradedShared Hosting Servers → Shared cPanel - Server 1degradedShared Hosting Servers → Shared cPanel - Server 2degradedShared Hosting Servers → Shared cPanel - Server 3degradedShared Hosting Servers → Shared cPanel - Server 4degraded+1 more →

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Heart Internet incident history

30 reports published by Heart Internet in the last 30 days · 4 still open

When Heart Internet breaks, it is typically resolved in 1h 3m — median across 11 resolved incidents over 30 days.

October 22, 2026

Essential Database Upgrade: Shared Clusters 27, 43, 57 & 60

Last update

  1. resolvedOct 22 · 06:00 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 27, 57 & 60

Ongoing · last update

  1. maintenanceOct 22 · 01:30 UTC

    We are conducting an essential database upgrade on our Shared Clusters 27, 57 & 60 to improve performance, security, and stability. Temporary service interruptions may occur during the maintenance window. Maintenance Window: Thursday, 22nd October | 02:30 AM – 07:00 AM (UK time) We apologize for any inconvenience this may cause and appreciate your patience and understanding during the maintenance.

Reported by Heart Internet on their status page.

October 21, 2026

Critical PHP Vulnerabilities

Ongoing · last update

  1. degradedOct 21 · 08:10 UTC

    We are aware of critical vulnerabilities affecting PHP that pose a risk to the affected versions. We have implemented initial mitigation but this is not a complete fix at this time. We are monitoring the risks and are ready to implement further mitigation and security patches as soon as they become available. We will update this status page once we have more information on the vulnerabilities and any potential fixes.

Reported by Heart Internet on their status page.

Cluster 10 (web32, 33, 34, 35, 36), Cluster 44 (web1, 2, 3, 4), and 2 other services are down

Last update

  1. resolvedOct 21 · 03:36 UTC

    Cluster 10 (web32, 33, 34, 35, 36) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 10, 44, 49 & 56

Last update

  1. resolvedOct 21 · 06:00 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 20, 2026

Cluster 24 (web100, 101, 102, 103), Cluster 38 (web75, 76, 77, 78), and 1 other service are down

Last update

  1. resolvedOct 20 · 05:54 UTC

    Cluster 24 (web100, 101, 102, 103) recovered.

Reported by Heart Internet on their status page.

Cluster 38 (web75, 76, 77, 78) and Cluster 45 (web6, 7, 8, 9) are down

Last update

  1. resolvedOct 20 · 04:42 UTC

    Cluster 45 (web6, 7, 8, 9) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Cluster 45

Last update

  1. resolvedOct 20 · 06:00 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 19, 2026

Cluster 54 (web189, 190, 191, 192) is down

Last update

  1. resolvedOct 19 · 13:12 UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

Reported by Heart Internet on their status page.

Some services are down

Ongoing · last update

  1. downtimeOct 19 · 12:58 UTC

    Cluster 54 (web189, 190, 191, 192) went down.

Reported by Heart Internet on their status page.

October 15, 2026

Cluster 10 (web32, 33, 34, 35, 36), Cluster 25 (web105, 106, 107, 108), and 8 other services are down

Last update

  1. resolvedOct 15 · 18:35 UTC

    Cluster 25 (web105, 106, 107, 108) recovered.

Reported by Heart Internet on their status page.

Cluster 25 (web105, 106, 107, 108), Cluster 29 (web125, 126, 127, 128), and 2 other services are down

Ongoing · last update

  1. downtimeOct 15 · 04:12 UTC

    Cluster 39 (web80, 81, 82, 83) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 25, 29, 39 & 45

Last update

  1. resolvedOct 15 · 06:00 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 14, 2026

Cluster 24 (web100, 101, 102, 103), Cluster 26 (web110, 111, 112, 113), and 2 other services are down

Last update

  1. resolvedOct 14 · 05:39 UTC

    Cluster 26 (web110, 111, 112, 113) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 24, 26, 38 & 46

Last update

  1. resolvedOct 14 · 06:00 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 8, 2026

cPanel Shared Hosting Server (cpan-web4-leeds) Hardware Maintenance

Last update

  1. resolvedOct 9 · 01:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

Cluster 48 (web21, 22, 23, 24) and Cluster 55 (web193, 194, 195, 196) are down

Last update

  1. resolvedOct 8 · 05:13 UTC

    Cluster 48 (web21, 22, 23, 24) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 48 & 55

Last update

  1. resolvedOct 8 · 05:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 7, 2026

Cluster 19 (web180, 181, 182, 183) and Cluster 51 (web62, 63, 64, 65) are down

Last update

  1. resolvedOct 7 · 03:31 UTC

    Cluster 19 (web180, 181, 182, 183) recovered.

Reported by Heart Internet on their status page.

Cluster 51 (web62, 63, 64, 65) is down

Last update

  1. resolvedOct 7 · 02:43 UTC

    Cluster 51 (web62, 63, 64, 65) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 19 & 51

Last update

  1. resolvedOct 7 · 05:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 6, 2026

cPanel Shared Hosting Server (cpan-web2-leeds and cpan-web5-leeds ) Hardware Maintenance

Last update

  1. resolvedOct 7 · 01:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

Shared cPanel - Server 3 is down

Last update

  1. resolvedOct 6 · 00:35 UTC

    Shared cPanel - Server 3 recovered.

Reported by Heart Internet on their status page.

October 5, 2026

cPanel Shared Hosting Server (cpan-web1-leeds and cpan-web3-leeds ) Hardware Maintenance

Last update

  1. resolvedOct 6 · 01:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

October 1, 2026

Cluster 49 (web26, 27, 28, 29) is down

Last update

  1. resolvedOct 1 · 08:43 UTC

    Cluster 49 (web26, 27, 28, 29) recovered.

Reported by Heart Internet on their status page.

September 30, 2026

Cluster 52 (web67, 68, 69, 70) and Cluster 54 (web189, 190, 191, 192) are down

Last update

  1. resolvedSep 30 · 04:04 UTC

    Cluster 54 (web189, 190, 191, 192) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 52 & 54

Last update

  1. resolvedSep 30 · 05:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.

September 28, 2026

Mail Connectivity

Last update

  1. resolvedSep 29 · 15:35 UTC

    The intermittent Exchange mail issue has now been resolved.

Reported by Heart Internet on their status page.

Cluster 11 (web37, 38, 39, 40, 41) and Cluster 17 (web170, 171, 172, 173) are down

Last update

  1. resolvedSep 28 · 05:11 UTC

    Cluster 17 (web170, 171, 172, 173) recovered.

Reported by Heart Internet on their status page.

Essential Database Upgrade: Shared Clusters 11 & 17

Last update

  1. resolvedSep 28 · 05:30 UTC

    Maintenance ended

Reported by Heart Internet on their status page.