Granicus System Incident History

The connectivity issue affecting the Indigov 2.0 House Production environment has been resolved, and service has been restored. We are continuing to monitor the environment to ensure stability. We apologise for any inconvenience caused and thank you for your patience while our teams worked to restore service.

We are currently investigating a connectivity issue affecting the Indigov 2.0 House Production environment. Some users may experience intermittent access disruptions. Our team is actively working to restore full functionality and will provide updates as they become available.

Granicus Engineering teams are currently investigating an issue impacting Indigov CRM - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Product: Indigov CRM - US House Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering has completed its investigation into the intermittent issue impacting govMeetings InSite where some users received a "This document has been removed" message when accessing agendas, agenda packets, attachments, and supporting documents. Based on recent validation and monitoring, the issue is no longer being reproduced across previously affected sites and documents. Any remaining isolated document access issues appear unrelated to the broader incident and will be addressed separately as needed. We appreciate your patience while our teams worked through this issue and apologize for any inconvenience caused.

Granicus Engineering continues to actively work on resolving the intermittent issue impacting InSite where some users may receive a "This document has been removed" error when attempting to access agendas, agenda packets, attachments, and supporting documents. Since our last update, the team has made progress in identifying contributing factors and our engineering team remains engaged and we will continue to provide updates as we make further progress. We sincerely apologize for the inconvenience.. We understand the impact this has on public access to meeting materials and appreciate your patience as we work toward a permanent resolution. In the meantime, affected users can restore access by clearing their browser cache and fully restarting their browser. If the issue reoccurs, repeating this step should allow temporary access. We also recommend using Firefox as an alternative browser, which has not been impacted by this issue.

Granicus Engineering continues to investigate intermittent issues impacting InSite where some users may receive a "This document has been removed" error when attempting to access agendas, agenda packets, attachments, and supporting documents. During the investigation, the team reviewed application, browser, and infrastructure activity and implemented mitigations targeting elevated automated traffic patterns observed on affected endpoints. While some users have reported improved results, the issue remains intermittent and additional reports are still being received. As a temporary workaround, affected users may be able to restore access by clearing their browser cache and restarting their browser. Granicus Engineering continues to actively investigate the root cause and monitor platform behavior. Further updates will be provided as they become available.

Granicus Engineering is currently investigating an issue impacting the InSite platform where some users may receive a "This document has been removed" error when attempting to access agendas, agenda packets, and supporting documents. The team is actively working to identify the cause and restore normal functionality. Further updates will be provided as they become available. Thank you, Granicus Customer Support

Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.

We have implemented a fix for the issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD and Zoom integrations. Initial validation indicates that streaming functionality has been restored and services are operating normally. Our team is continuing to monitor the environment to ensure stability. If you continue to experience issues connecting to your configured streaming endpoints, please contact Support. We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.

Granicus Engineering teams are currently investigating an issue affecting RTMP streaming for certain govMeetings/Swagit customers using BYOD or Zoom integrations. Users may encounter errors when attempting to connect to their configured streaming endpoints. Our engineering team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. We apologize for the inconvenience. Product: govMeetings Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.

We have implemented mitigation measures to address the issue impacting govMeetings MediaManager and Peak services. Service performance has improved, and we are seeing recovery across the affected platform components. The underlying DNS-related issue has been resolved, and latency levels have returned to expected ranges. We will continue to observe performance and provide additional updates as needed. We appreciate your patience and understanding throughout this incident.

Our engineering teams have identified the source of the service degradation affecting govMeetings, MediaManager, and Peak Agenda. Mitigation measures have been implemented and we are actively working to restore full functionality. Customers may continue to experience intermittent latency or access issues during the recovery process. We are seeing service improvements and will continue to monitor as we work toward full restoration. We will provide another update once services have been fully restored. Thank you for your patience.

Granicus Engineering teams are currently investigating reports of elevated latency and intermittent access issues affecting portions of the govMeetings platform, including MediaManager and Peak Agenda services. Some customers may experience slow performance, connection errors, or service interruptions. Our engineering teams are actively investigating and working to restore normal service. We will provide additional updates as more information becomes available. Product: govMeetings MediaManager & Peak Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Following implementation of the fix, our Technical Support team monitored the service for several hours and confirmed that it is stable and fully operational. We apologize for the disruption and appreciate your patience and partnership throughout the incident. If you have further questions or require additional support, please contact Granicus Support.

We have implemented mitigation measures to address the issue impacting the Swagit Admin Portal, Broadcast page, and access to video archives. Service stability has improved, and we are observing recovery across the affected services. Our teams are continuing to closely monitor the environment and validate full functionality. Users may experience intermittent issues while monitoring continues. We will provide additional updates as needed and appreciate your patience throughout this incident.

We continue to investigate an issue impacting the Swagit Admin Portal, Broadcast page, and access to video archives. Users may experience intermittent 504 Gateway Timeout errors and delays when accessing these services. Our engineering and infrastructure teams have identified service instability within components supporting the platform and are actively implementing mitigation measures to improve performance and restore full functionality. Investigation into the underlying cause remains ongoing. We will continue to provide updates as more information becomes available. Thank you for your patience while we work to resolve this issue.

We are currently investigating an issue impacting the Swagit Admin Portal, Broadcast page, and access to some video archives. Users may experience intermittent errors, including 504 Gateway Timeout messages, when accessing these services. Our engineering teams are actively investigating the issue and working to identify the root cause. We will provide additional updates as more information becomes available. We apologize for the disruption and appreciate your patience while we work to restore full service.

All affected Simpleview CRM sites have been restored to full service. Our engineering teams will continue to monitor for stability. We sincerely apologize for any inconvenience caused and appreciate your patience during this incident.

Mitigation efforts continue and the majority of affected Simpleview CRM sites have been restored to normal operation. Our engineering teams are actively monitoring stability across the platform and continue working to bring the remaining affected sites back to full service. We will provide a further update once full recovery is confirmed.

Engineering teams have identified the cause of the issue impacting a subset of Simpleview CRM sites. Mitigation actions are currently being implemented and teams are actively monitoring recovery. We will continue to provide updates as service restoration progresse

Granicus engineering teams are investigating an issue that affects a subset of Simpleview CRM sites. Our teams are engaged and working to identify the underlying cause and restore full service stability. We appreciate your patience and will provide further updates as additional information becomes available.

The issue impacting govMeetings Media Manager and Peak has been resolved. Our engineering teams have monitored the platform and have confirmed stability across all affected products.

We are continuing to investigate this issue.

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager & Peak. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager & Peak Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

The issue impacting govMeetings Live Video has been fully resolved. Services have been stable since recovery and no further impact has been observed. Our engineering teams have confirmed stability across all affected streaming endpoints. We apologize for any inconvenience and thank you for your patience.

govMeetings Live Video services have recovered and are functioning normally. Our engineering teams are continuing to monitor to ensure stability. We will provide a final update shortly to confirm full resolution.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Live Video Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Live Video Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

The issue affecting CRM-to-Act-On synchronization has been resolved. Engineering identified and corrected the underlying cause, and synchronization services have been restored. Customers should now be able to successfully perform both scheduled and manual synchronizations between CRM and Act-On. Our teams have completed validation testing and continue to closely monitor the environment to ensure ongoing stability. We sincerely apologize for the disruption and inconvenience this issue may have caused. Thank you for your patience while our teams worked to restore service.

Our engineering teams continue to actively investigate the Act-On synchronization issue and are working through multiple lines of investigation to isolate and resolve the problem. We apologize for the continued inconvenience and understand the impact this has on your marketing operations. Restoring normal synchronization remains our top priority. We will provide another update as soon as we have more information. Thank you for your patience.

Granicus Engineering team is currently investigating an issue impacting the Act-On integration within the CRM platform. Customers using Act-On may experience failures with both scheduled and manual synchronisation of contact data between CRM and Act-On. Subscribers who were opted out in Act-On will remain opted out and will not receive emails. However, subscriber record changes may not be reflected due to outdated contact lists. Recent contact additions, updates, preference changes, or removals may not appear in Act-On until the issue is resolved. Existing contact data and previously synchronised information remain intact, and there is currently no indication of data loss. Our engineering teams are actively investigating the issue and working to restore normal synchronisation functionality as quickly as possible. We will provide further updates as more information becomes available.

The fix for the Redaction Annotations Not Loading issue has been successfully deployed. All affected functionality has been fully restored. We sincerely apologise for any disruption this may have caused and appreciate your patience and understanding throughout the resolution process. Thank you for your continued partnership.

We have identified the issue affecting GovQA redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. A maintenance window has been scheduled tonight to implement corrective updates and restore normal functionality. Please refer to the scheduled maintenance notice for additional details. We will continue to provide updates as progress is made.

We are aware of an issue affecting document redaction annotations. Some customers may be unable to load previously saved redaction annotations, which may impact document review and redaction workflows. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will continue to provide updates as additional information becomes available.