Goelett Incident History

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be releasing a new version of the application - 26.6.1.6This release includes the following improvements and fixes:* Resolved a sync issue where certain rail booking statuses and amounts were incorrectly processed due to an FTP configuration mismatch.The application will be operational during the release.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be releasing a new version of the application - 26.6.1.5.This release includes the following improvements and fixes:* Implemented a new currency calculation logic for clients routed via the Swiss Viaxeo SFTP server, automated amount recalculation to CHF based on historical ECB exchange rates, and added an exchange rate tracking field in the CSV file structure. * Fixed an issue where missed approval deadlines generated excessive notification emails.* Minor fixes and improvements.The application will be operational during the release.

Following our previous update, we have closely monitored the environment and observed that all systems and production services are operating normally. The connectivity to the shared caching service remains fully stable, and no further issues have been detected.This incident is now resolved. Thank you for your patience.

Initial investigation indicates that the production outage was caused by an infrastructure connectivity issue affecting our shared caching service. These are preliminary findings and may be refined as the investigation continues.The issue prevented some production services from communicating with a shared caching service correctly, resulting in a wider service disruption.We have applied a corrective action and restored Redis connectivity. Production services are now operational again.We are continuing to monitor the environment.

The team is investigating degraded performance and application instability.

Following our previous update, we have closely monitored the environment and observed that all systems and production services are operating normally. The connectivity to the shared caching service remains fully stable, and no further issues have been detected. This incident is now resolved. Thank you for your patience.

Initial investigation indicates that the production outage was caused by an infrastructure connectivity issue affecting our shared caching service. These are preliminary findings and may be refined as the investigation continues. The issue prevented some production services from communicating with a shared caching service correctly, resulting in a wider service disruption. We have applied a corrective action and restored Redis connectivity. Production services are now operational again. We are continuing to monitor the environment.

The team is investigating degraded performance and application instability.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be releasing a new version of the application - 26.6.1.4This release includes the following improvements and fixes:* Adding the ability to manage role assignments to users of client companies from the TMC level in companies that have role assignment management enabled at the business unit level.* Fixed "LackOfPrivilege" and "TripNotFound" issues affecting external travel integrations.* Fixed a critical synchronization issue in multi-segment flight results to ensure correct destination names, accurate stop counts, and full alignment between the search list and detail views.* Minor fixes and improvements.The application will be operational during the release.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be undergoing scheduled maintenance during this time.