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Gladly status
Gladly logo and current status indicator

Gladly Incident History

Operational

gladly.ai ↗18 components

checked Oct 27, 2026 7:24 AM UTC · Gladly's official status page

Gladly is up and running.

Gladly is currently operational with all systems functioning normally.

All components operational

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Gladly incident history

3 reports published by Gladly in the last 30 days

When Gladly breaks, it is typically resolved in 2h 11m — median across 2 resolved incidents over 30 days.

October 23, 2026

Intermittent Issues with Login and Routing

Last update

  1. resolvedOct 23 · 16:53 UTC

    After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.

    We will distribute a thorough Root Cause Analysis (RCA) for this incident via email as soon as possible. The RCA will contain details on root cause, incident timeline, recovery steps, and remediation steps.

    Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.

October 19, 2026

Insights Agent Issues

Last update

  1. resolvedOct 19 · 21:37 UTC

    We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully.

    Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.

Insights Agent Issues

Last update

  1. ResolvedOct 19 · 21:37 UTC

    We have completed our monitoring period, and have confirmed that the fix we implemented has addressed this issue fully. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.