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Gladly Incident History

Operational

gladly.ai ↗18 components

checked Sep 11, 2026 1:35 PM UTC · Gladly's official status page

Gladly is up and running.

Gladly is currently operational with all systems functioning normally.

All components operational

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Gladly incident history

6 reports published by Gladly in the last 30 days

When Gladly breaks, it is typically resolved in 4h 30m — median across 6 resolved incidents over 90 days.

September 11, 2026

Intermittent Report Loading Issues

Last update

  1. resolvedSep 11 · 00:30 UTC

    Our monitoring indicates that issues with Gladly reports remain performant. At this time, 2 reports - Gladly AI Sessions Detail and Gladly AI Sessions Detail with Messages - remain under maintenanace. We will communicate fixes for those reports over release notes. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.

September 10, 2026

Reports Not Loading

Last update

  1. resolvedSep 10 · 02:45 UTC

    Our post-fix monitoring has indicated that this issue is now resolved. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.

September 9, 2026

Reports not loading

Last update

  1. resolvedSep 9 · 14:49 UTC

    A fix has been deployed for this issue, and we will continue to monitor. We will post a final update when fully resolved. Google support team restarted the instance to fix Looker access. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.

September 3, 2026

Reporting Maintenance

Last update

  1. CompletedSep 3 · 07:00 UTC

    The scheduled maintenance has been completed.

Reported by Gladly on their status page.

September 1, 2026

Reports not loading

Last update

  1. resolvedSep 1 · 03:42 UTC

    We have confirmed that the issue has been resolved. Reports are loading normally, and we have confirmed stable performance across the reporting service. Thank you for your patience while we worked through this. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.

Reports not loading

Last update

  1. ResolvedSep 1 · 03:42 UTC

    We have confirmed that the issue has been resolved. Reports are loading normally, and we have confirmed stable performance across the reporting service. Thank you for your patience while we worked through this.Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

Reported by Gladly on their status page.