Genetec Cloud Products Incident History
Genetec Cloud Products is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Login service instability"
Last updateA fix has been implemented and we are monitoring the results.
The Genetec Login service is currently experiencing issues and is operating with degraded performance. A first mitigation has been deployed and we will update the status as the situation evolves.
Report: "Access to SC SaaS Configuration"
Last updateWe are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an incident that is impacting the SC SaaS Configuration. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Report: "Investigating a potential issue of email deliverability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re investigating reports of a potential issue of email deliverability affecting Global SC SaaS → Web, desktop, and Mobile applications . We are working on it. We apologize for any inconvenience this may cause.