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Gainsight Incident History

Operational

gainsight.com ↗3 top-level components

checked Oct 30, 2026 11:49 PM UTC · Gainsight's official status page

Gainsight is up and running.

Gainsight is currently operational with all systems functioning normally.

All components operational

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Gainsight incident history

9 reports published by Gainsight in the last 30 days · 2 still open

When Gainsight breaks, it is typically resolved in 4h 6m — median across 1 resolved incidents over 30 days.

October 23, 2026

Industry-wide PHP and Node.js security update

Ongoing · last update

  1. monitoringOct 23 · 21:24 UTC

    This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight. Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems. Do I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team.

Reported by Gainsight on their status page.

Industry-wide PHP and Node.js security update

Ongoing · last update

  1. MonitoringOct 23 · 21:24 UTC

    This week, security updates were released for PHP and Node.js. This is an industry-wide issue and is not specific to Gainsight.Our Security and Engineering teams applied the available patches and mitigations right away, and we have seen no evidence of any compromise. Our Security team continues to actively monitor our systems.Do I need to do anything? No. If you have questions, contact security@gainsight.com or your Gainsight team.

Reported by Gainsight on their status page.

Elevated SFDC errors for few customers

Last update

  1. resolvedOct 28 · 05:58 UTC

    We are marking this incident as resolved.

Reported by Gainsight on their status page.

Elevated SFDC errors for few customers

Last update

  1. ResolvedOct 28 · 05:58 UTC

    We are marking this incident as resolved.

Reported by Gainsight on their status page.

October 21, 2026

Gainsight CS - EU - Backend Infrastructure Maintenance: Saturday, 24th October 2026

Last update

  1. CompletedOct 24 · 07:00 UTC

    The scheduled maintenance has been completed.

Reported by Gainsight on their status page.

October 14, 2026

Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th October 2026

Last update

  1. CompletedOct 17 · 07:00 UTC

    The scheduled maintenance has been completed.

Reported by Gainsight on their status page.

October 8, 2026

CS - US1: Investigating delays in Rules and Participant Sync

Last update

  1. resolvedOct 8 · 22:11 UTC

    This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.

Reported by Gainsight on their status page.

CS - US1: Investigating delays in Rules and Participant Sync

Last update

  1. ResolvedOct 8 · 22:11 UTC

    This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.

Reported by Gainsight on their status page.

October 7, 2026

Gainsight CS - US1, US2 & EU - Backend Infrastructure Maintenance: Saturday, 10th October 2026

Last update

  1. CompletedOct 10 · 07:00 UTC

    The scheduled maintenance has been completed.

Reported by Gainsight on their status page.