Frame.io Incident History
Frame.io is currently operational with all systems functioning normally.
Incident History
Showing incidents from the last 15 days
Report: "Degraded generation of thumbnails on proxies on uploaded assets"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delays in generating thumbnails in proxies for uploaded assets."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Collection Viewing Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users were unable to view collections and some UI affordances were displayed incorrectly on the site,
Report: "Issue with message delivery"
Last updateThis incident has been resolved.
We are still working on rerunning jobs.
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
We have identified the issue and are working on retranscoding a small number of assets that have experienced issues.
We are currently experiencing a delay in message delivery and are investigating.
Report: "Degraded software performance on processing uploads"
Last updateThis incident has been resolved.
All backlog jobs have been processed and we are resuming normal operations. We will continue to monitor while it is resuming.
We have identified the issue and have isolated the systems it is on. We are increasing other resources to help work through the backlog faster.
We are investigating reports of slow processing of new file uploads to v4 accounts on Frame.io.