Form3 Incident History

1. postmortemOct 21 · 14:20 UTC

   On Tuesday, 20th October, Form3 experienced two brief periods of processing delays affecting the Form3 UK Instant and Form3 SEPA Instant services:

   • 06:01–06:07 UTC
   • 12:57–12:59 UTC

   The delays were caused by an incident affecting one of our third-party cloud providers.  The provider resolved the underlying infrastructure issue at 15:41 UTC.

   Following recovery and continued monitoring, our Incident Response Team confirmed that services had returned to normal and that there was no ongoing customer impact.

Reported by Form3 on their status page.

1. postmortemOct 8 · 07:06 UTC

   On Tuesday 6th October, Form3 observed degradation to multiple services between 18:22-18:30 UTC & 18:33-18:43 UTC. The issue has been resolved by our Third Party Provider, and after a period of monitoring, our Incident Response Team have confirmed there is no ongoing impact. Further details will be provided in the postmortem in due course.

Reported by Form3 on their status page.

1. postmortemSep 30 · 10:24 UTC

   On Wednesday 30th September, Form3 experienced degradation to the Form3 - SEPA Instant service, with outbound payment processing impacted between 09:04 - 09:55 UTC. EBA clearing confirmed that the issue originated with an upstream participant. Following a period of monitoring, Form3 confirmed that payments are processing as expected.

Reported by Form3 on their status page.