Flutterwave Incident History

1. resolvedOct 31 · 12:44 UTC

   We are pleased to confirm that the earlier disruption to card payments has been resolved. Card transactions are now being processed normally. We are continuing to monitor closely to make sure services remain stable. Thank you for bearing with us, and we apologize for any inconvenience caused to you and your customers.

Reported by Flutterwave on their status page.

1. resolvedOct 31 · 12:04 UTC

   Recipient account verification has been restored, and you can once again confirm recipient account details before sending transfers. Our team is continuing to monitor the service to ensure it remains stable. We apologize for any inconvenience this may have caused and thank you for your patience.

Reported by Flutterwave on their status page.

1. identifiedOct 30 · 06:27 UTC

   Dear Valued Merchant, We are currently experiencing a disruption affecting Orange Cameroon, which may prevent some customers from successfully completing transactions. This may impact your ability to receive payments and process customer transactions through this channel. Our team is engaging the service provider to restore normal operations as soon as possible. We will keep you informed as more information becomes available. We apologize for the disruption this may cause you and appreciate your patience as we work towards a resolution.

Reported by Flutterwave on their status page.

1. resolvedOct 30 · 06:17 UTC

   We are pleased to confirm that incoming payments in EGP are once again being processed normally following the earlier service disruption. We are continuing to monitor closely to make sure everything remains stable. Thank you for bearing with us, and we apologize for any disruption this may have caused you.

Reported by Flutterwave on their status page.

1. resolvedOct 29 · 09:13 UTC

   We are pleased to confirm that wallet balances are displaying again and payouts can now be initiated as normal. Exchange rate lookups have also returned to normal. Your funds remained safe throughout, and your balance was not affected. Our team will continue to monitor the service closely to ensure stability. We apologize for any inconvenience caused and thank you for your patience.

Reported by Flutterwave on their status page.

1. resolvedOct 29 · 06:01 UTC

   Dear Valued Merchant, You may have experienced some NGN payouts showing as pending earlier due to a temporary connectivity issue. The service is now stable and payouts are processing successfully. Pending payouts will be updated once their final status is received from the banking network. We apologize for the inconvenience and appreciate your understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 29 · 05:53 UTC

   We are pleased to inform you that the issue affecting collections across selected payment channels has been fully resolved, and all services are now operating normally. We sincerely apologize for the inconvenience this disruption may have caused to your operations and appreciate your patience while we resolved it.

Reported by Flutterwave on their status page.

1. IdentifiedOct 28 · 22:22 UTC

   Dear Valued Merchant,We are currently experiencing a service disruption affecting collections across a few specific payment channels. Our engineering team is actively investigating the root cause and working to restore full service as quickly as possible.Affected Payment Channels:** Ghana: Nsano** Ivory Coast: Wave** Rwanda: MTN** Senegal: Orange, Wave** South Africa: ZAR Flash** Uganda: Airtel** Zambia: Zynle** Other channels: Fawry Pay, OPayWhat this means for you:** Collections initiated via the methods listed above may fail or experience delays.** All other payment methods (including Cards, Bank Transfers, and unaffected Mobile Money rails) remain operational and are processing normally.We sincerely apologize for any disruption. Our team is treating this with the highest priority, and we will share an update when more information becomes available

Reported by Flutterwave on their status page.

1. resolvedOct 30 · 06:19 UTC

   We are pleased to confirm that USD card payments are once again being processed normally following the earlier service disruption. We are continuing to monitor closely to make sure everything remains stable. Thank you for bearing with us, and we apologize for any disruption this may have caused you.

Reported by Flutterwave on their status page.

1. UpdateOct 28 · 20:01 UTC

   Dear Valued Merchant,USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service.We will share further updates as more information becomes available. We apologize for the disruption and appreciate your understanding.Affected Services: Affected Markets: US

Reported by Flutterwave on their status page.

1. resolvedOct 28 · 22:12 UTC

   Mobile money transactions involving Orange Money have returned to normal following the earlier disruption. Transfers are working as expected, and we continue to monitor the service. We apologize for the disruption and appreciate your patience.

Reported by Flutterwave on their status page.

1. ResolvedOct 28 · 22:12 UTC

   Mobile money transactions involving Orange Money have returned to normal following the earlier disruption. Transfers are working as expected, and we continue to monitor the service.We apologize for the disruption and appreciate your patience.

Reported by Flutterwave on their status page.

1. IdentifiedOct 28 · 11:23 UTC

   Dear Valued Merchant,You may experience problems receiving or sending mobile money payments due to a service disruption affecting Orange Money in Cameroon. Our team is actively working with them on the issue and will share further updates as they become available.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 29 · 17:39 UTC

   GHS mobile money payouts to MTN wallets have returned to normal following the earlier disruption. Payouts are processing as expected, and we continue to monitor the service. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. IdentifiedOct 28 · 10:22 UTC

   Dear Valued Merchant,Some GHS mobile money payouts to MTN wallets may fail or be delayed due to a disruption with one of our service providers. The matter is being reviewed, and we will share further updates as they become available.We apologize for the disruption and appreciate your understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 28 · 12:03 UTC

   ZAR payments made with Flash vouchers have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 28 · 12:03 UTC

   ZAR payments made with Flash vouchers have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 27 · 23:19 UTC

   UGX Airtel Mobile Money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 27 · 23:19 UTC

   UGX Airtel Mobile Money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 29 · 11:37 UTC

   The issue affecting the download of settlement reports from the Flutterwave (F4B) dashboard has been resolved. You can now access and download your reports as usual. We apologize for the inconvenience and appreciate your patience.

Reported by Flutterwave on their status page.

1. UpdateOct 28 · 16:10 UTC

   If you require assistance with generating or accessing your settlement reports, please contact our Support team or your Business Relations representative for assistance until the issue is fully resolved.We apologize for the inconvenience and appreciate your patience as we work towards a resolution.

Reported by Flutterwave on their status page.

1. resolvedOct 27 · 21:52 UTC

   KES payouts have returned to normal following the earlier disruption affecting Jambopay. Processing is working as expected, and we continue to monitor the service. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 27 · 21:52 UTC

   KES payouts have returned to normal following the earlier disruption affecting Jambopay. Processing is working as expected, and we continue to monitor the service.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 27 · 08:08 UTC

   NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 27 · 08:08 UTC

   NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 27 · 05:30 UTC

   Normal service has resumed and we are continuing to monitor to ensure everything remains stable. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 27 · 05:30 UTC

   Normal service has resumed and we are continuing to monitor to ensure everything remains stable.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 26 · 22:05 UTC

   Dear Valued Merchant, You may have experienced failed or incomplete payments and payouts earlier on several payment methods, including card and mobile money, due to a temporary service disruption. The issue has since been resolved and normal processing has resumed. We apologize for the disruption and appreciate your understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 26 · 22:05 UTC

   Dear Valued Merchant,You may have experienced failed or incomplete payments and payouts earlier on several payment methods, including card and mobile money, due to a temporary service disruption. The issue has since been resolved and normal processing has resumed.We apologize for the disruption and appreciate your understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 25 · 21:06 UTC

   NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 25 · 21:06 UTC

   NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. CompletedOct 25 · 10:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 26 · 05:19 UTC

   We are pleased to inform you that new account creation and payout sub-account generation have returned to normal and is working as expected. We apologize for the disruption to your business and appreciate your patience.

Reported by Flutterwave on their status page.

1. ResolvedOct 26 · 05:19 UTC

   We are pleased to inform you that new account creation and payout sub-account generation have returned to normal and is working as expected.We apologize for the disruption to your business and appreciate your patience.

Reported by Flutterwave on their status page.

1. resolvedOct 23 · 06:57 UTC

   Dear Valued Merchant, You may have experienced failed or incomplete EGP payments earlier due to a temporary disruption affecting FawryPay. The issue has since been resolved and normal processing has resumed. We apologize for the disruption and appreciate your understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 23 · 06:57 UTC

   Dear Valued Merchant,You may have experienced failed or incomplete EGP payments earlier due to a temporary disruption affecting FawryPay. The issue has since been resolved and normal processing has resumed.We apologize for the disruption and appreciate your understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 26 · 06:41 UTC

   Normal service has resumed for XAF mobile money payments and payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 26 · 06:41 UTC

   Normal service has resumed for XAF mobile money payments and payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. CompletedOct 23 · 05:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 26 · 06:40 UTC

   Normal service has resumed for XOF payments made through InTouch. We will continue to monitor the service to ensure payments keep processing as expected. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 26 · 06:40 UTC

   Normal service has resumed for XOF payments made through InTouch. We will continue to monitor the service to ensure payments keep processing as expected.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. CompletedOct 22 · 23:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. investigatingOct 21 · 15:04 UTC

   Dear Valued Merchant, Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period. For merchants whose Multi-Currency onboarding was still in progress, the application status has been updated to failed to restore access to their NGN balances. These merchants will be able to retry the onboarding process once the service becomes available again. Please note that existing Multi-Currency users will continue to have uninterrupted access to the service. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore onboarding. Thank you for your continued trust and support.

Reported by Flutterwave on their status page.

1. InvestigatingOct 21 · 15:04 UTC

   Dear Valued Merchant,Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period.For merchants whose Multi-Currency onboarding was still in progress, the application status has been updated to failed to restore access to their NGN balances. These merchants will be able to retry the onboarding process once the service becomes available again.Please note that existing Multi-Currency users will continue to have uninterrupted access to the service.We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore onboarding.Thank you for your continued trust and support.

Reported by Flutterwave on their status page.

1. resolvedOct 22 · 13:01 UTC

   GHS payments through FBN have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Ghana

Reported by Flutterwave on their status page.

1. ResolvedOct 22 · 13:01 UTC

   GHS payments through FBN have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.Affected Services: Affected Markets: Ghana

Reported by Flutterwave on their status page.

1. resolvedOct 23 · 06:52 UTC

   Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 23 · 06:52 UTC

   Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 20 · 12:27 UTC

   Normal service has resumed for ZAR Flash voucher payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing smoothly. We apologize for the disruption and appreciate your patience.

Reported by Flutterwave on their status page.

1. CompletedOct 20 · 05:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 12:47 UTC

   NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 14:27 UTC

   Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 19 · 14:27 UTC

   Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. CompletedOct 20 · 00:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 16:59 UTC

   Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 16:59 UTC

   Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 19 · 16:59 UTC

   Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 22 · 05:27 UTC

   Payouts from POS agent accounts have resumed, and agents can once again transfer funds out of their accounts. We continue to monitor the service closely. If you still experience any difficulty, please contact Support through the usual channels. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 22 · 05:27 UTC

   Payouts from POS agent accounts have resumed, and agents can once again transfer funds out of their accounts. We continue to monitor the service closely.If you still experience any difficulty, please contact Support through the usual channels.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 20 · 09:21 UTC

   Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 20 · 09:21 UTC

   Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 10:16 UTC

   The generation of dynamic and static accounts for GHS bank transfer payments has returned to normal following the earlier disruption. You can now create these accounts as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Ghana

Reported by Flutterwave on their status page.

1. ResolvedOct 19 · 10:16 UTC

   The generation of dynamic and static accounts for GHS bank transfer payments has returned to normal following the earlier disruption. You can now create these accounts as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.Affected Services: Affected Markets: Ghana

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 07:21 UTC

   The issue affecting the creation of account details for receiving payments through Zenith Bank has been resolved. Normal service has resumed, and we continue to monitor closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 19 · 07:21 UTC

   The issue affecting the creation of account details for receiving payments through Zenith Bank has been resolved. Normal service has resumed, and we continue to monitor closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 19 · 07:28 UTC

   Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 19 · 07:28 UTC

   Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 17 · 19:06 UTC

   Normal service has resumed for GHS mobile money payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable. We're sorry for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. ResolvedOct 17 · 19:06 UTC

   Normal service has resumed for GHS mobile money payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable.We're sorry for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. CompletedOct 16 · 23:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 16 · 15:12 UTC

   Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected. We're sorry for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. ResolvedOct 16 · 15:12 UTC

   Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected.We're sorry for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. resolvedOct 16 · 12:55 UTC

   USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 16 · 12:55 UTC

   USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 17 · 18:49 UTC

   Normal service has resumed for NGN Wema Bank transfer payments, including recipient name verification and transaction notifications. We will keep monitoring to ensure things remain stable. We're sorry for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. resolvedOct 16 · 09:47 UTC

   Dear Valued Merchant, Balance history is now displaying normally on Flutterwave for Business. We apologize for the inconvenience and appreciate your patience. Affected Services: Affected Markets: Global

Reported by Flutterwave on their status page.

1. ResolvedOct 16 · 09:47 UTC

   Dear Valued Merchant,Balance history is now displaying normally on Flutterwave for Business. We apologize for the inconvenience and appreciate your patience.Affected Services: Affected Markets: Global

Reported by Flutterwave on their status page.

1. resolvedOct 16 · 15:16 UTC

   SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 16 · 15:16 UTC

   SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. CompletedOct 16 · 05:09 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 16 · 08:00 UTC

   Login to F4B on web and mobile has returned to normal following the earlier disruption. You can now access your account as usual, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 16 · 08:00 UTC

   Login to F4B on web and mobile has returned to normal following the earlier disruption. You can now access your account as usual, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 15 · 10:33 UTC

   Notifications for bank transfer payments have returned to normal. All delayed notifications have been delivered, new payments are being confirmed in real time. We apologize for the disruption and appreciate your patience.

Reported by Flutterwave on their status page.

1. ResolvedOct 15 · 10:33 UTC

   Notifications for bank transfer payments have returned to normal. All delayed notifications have been delivered, new payments are being confirmed in real time.We apologize for the disruption and appreciate your patience.

Reported by Flutterwave on their status page.

1. CompletedOct 15 · 00:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 14 · 20:56 UTC

   USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: US

Reported by Flutterwave on their status page.

1. resolvedOct 15 · 10:13 UTC

   We are pleased to confirm that XOF, XAF, ZAR, MWK and EGP are back online. We sincerely apologize for the impact and thank you for your continued understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 15 · 10:13 UTC

   We are pleased to confirm that XOF, XAF, ZAR, MWK and EGP are back online. We sincerely apologize for the impact and thank you for your continued understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 20:47 UTC

   Login access to the F4B Dashboard has been restored and the dashboard is working as expected. We continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Global

Reported by Flutterwave on their status page.

1. resolvedOct 14 · 20:58 UTC

   Mobile money (Telecel) payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Ghana

Reported by Flutterwave on their status page.

1. ResolvedOct 14 · 20:58 UTC

   Mobile money (Telecel) payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely.We apologize for the disruption and appreciate your patience and understanding.Affected Services: Affected Markets: Ghana

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 14:28 UTC

   Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Global

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 14:28 UTC

   Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Global

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 14:26 UTC

   Balances are now displaying again on the Send and F4B applications following the earlier disruption. Normal service has resumed, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience and understanding. Affected Services: Affected Markets: Global

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 06:38 UTC

   Normal service has resumed for NGN payouts, and payouts are now processing as expected. We will continue to monitor the service to ensure it remains stable. We apologize for the inconvenience and thank you for bearing with us. Affected Services: Affected Markets: Nigeria

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 06:35 UTC

   Normal service has resumed for RWF mobile money payments and payouts after the earlier disruption. We will continue to monitor the service to ensure it remains stable. We're sorry for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. resolvedOct 14 · 13:49 UTC

   The reported dashboard issues have been resolved, and the affected features are now available. Please note that payout availability on certain corridors remains subject to a separate ongoing issue, as communicated on our status page. We apologize for any inconvenience caused and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 14 · 13:49 UTC

   The reported dashboard issues have been resolved, and the affected features are now available. Please note that payout availability on certain corridors remains subject to a separate ongoing issue, as communicated on our status page.We apologize for any inconvenience caused and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 13 · 06:47 UTC

   Normal service has resumed for USD card payments after the earlier disruption. We will continue to monitor the service to ensure payments keep processing smoothly. We apologize for the inconvenience and thank you for bearing with us.

Reported by Flutterwave on their status page.

1. resolvedOct 9 · 06:16 UTC

   We are pleased to inform you that the intermittent log in delay experienced on Send has been resolved. We apologize for the inconvenience and appreciate your understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 8 · 11:17 UTC

   We are pleased to inform you that the issue with Interswitch has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 7 · 16:23 UTC

   We are pleased to inform you that the issue with Orange Money in Burkina Faso has been successfully resolved. Thank you for your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 7 · 11:31 UTC

   We are pleased to inform you that the intermittent disruption which affected some NGN payments through MTN has been successfully resolved. Thank you for your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 8 · 11:18 UTC

   We are pleased to inform you that the issue with MTN Rwanda has been successfully resolved. Thank you for your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 6 · 10:39 UTC

   We are pleased to inform you that the disruption which affected some XAF Mobile Money collections through Orange Money Cameroun has been successfully resolved. Thank you for your patience and understanding

Reported by Flutterwave on their status page.

1. ResolvedOct 6 · 10:39 UTC

   We are pleased to inform you that the disruption which affected some XAF Mobile Money collections through Orange Money Cameroun has been successfully resolved.Thank you for your patience and understanding

Reported by Flutterwave on their status page.

1. resolvedOct 7 · 05:58 UTC

   We are pleased to inform you that the disruption which affected some NGN card payments preventing transactions from completing successfully has been resolved. Thank you for your patience and understanding

Reported by Flutterwave on their status page.

1. IdentifiedOct 6 · 10:15 UTC

   Dear Valued Merchant,We are currently seeing a disruption affecting some NGN card payments, which may prevent transactions from completing successfully. The affected service provider is aware of the issue and is working to restore normal service. Further updates will be shared as progress is made.We apologize for the inconvenience and thank you for your patience.

Reported by Flutterwave on their status page.

1. resolvedOct 8 · 11:58 UTC

   We are pleased to inform you that the issue with refund initiation on F4B has been resolved. Thank you for your patience and understanding

Reported by Flutterwave on their status page.

1. InvestigatingOct 2 · 20:09 UTC

   Dear Valued Merchant,Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more information becomes available.We apologize for the inconvenience and appreciate your patience and understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 4 · 22:46 UTC

   We are pleased to inform you that the disruption which affected some NGN payouts through NIBSS has been successfully resolved. Thank you for your patience and understanding.

Reported by Flutterwave on their status page.

1. ResolvedOct 4 · 22:46 UTC

   We are pleased to inform you that the disruption which affected some NGN payouts through NIBSS has been successfully resolved.Thank you for your patience and understanding.

Reported by Flutterwave on their status page.

1. CompletedOct 6 · 03:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. CompletedOct 2 · 05:00 UTC

   The scheduled maintenance has been completed.

Reported by Flutterwave on their status page.

1. resolvedOct 2 · 06:11 UTC

   We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.

Reported by Flutterwave on their status page.

1. resolvedOct 3 · 05:44 UTC

   This incident has been resolved.

Reported by Flutterwave on their status page.

1. ResolvedOct 3 · 05:44 UTC

   This incident has been resolved.

Reported by Flutterwave on their status page.