Floify Incident History

This issue has ben resolved.

We are currently investigating an issue with Realtor and Partner Access. Realtors and Partners affiliated with loans may be unable to access their account.

This issue has been resolved.

A fix has been implemented. Our team is now resolving outstanding instances of the issue. Moving forward, disclosures should run through as normal. We will continue monitoring for stability and provide an update tomorrow.

The issue has been identified and our team is working to release a resolution to this as soon as possible. Another update will be provided when the fix has been scheduled for deployment.

We are currently investigating an issue with Disclosure Delivery for packages after the release of the Encompass update 26.2. We will provide an update as soon as more information is available.

A resolution has been provided and our partners at Twilio are reporting a return to expected delivery for T-Mobile. Please feel free to reach out if you need any assistance.

SMS messages sent from Floify may be delayed. Our SMS Provider, Twilio, is currently reporting network delays with T-Mobile, which can impact outbound SMS communications from our system, including the Multi-Factor Authentication (MFA) feature. While we monitor this issue, if you have any difficulty logging in due to your MFA method being set on T-Mobile, you can reach out to your admin team or to our support team for assistance resetting your method. We recommend adding email as a method in addition to SMS, along with using the backup codes provided when the feature is initially set up. We will provide update as it becomes available to us here.