F5 Incident History

1. investigatingOct 30 · 06:07 UTC

   We are investigating reports of HTTP 200 responses accompanied by http2.remote_reset, first identified on October 17 at 10:00 UTC. This behavior does not indicate an end-user issue, and F5 Distributed Cloud services continue to operate normally. Our teams are reviewing how these responses are classified, conducting additional tests to determine the root cause, and working on a fix to ensure accurate reporting. We will share further details and any necessary mitigation guidance as they become available. Please visit the F5 Cloud Status page (https://www.f5cloudstatus.com/) for the latest updates. If you are experiencing a critical business impact, please contact our support team through your established support channels. Thank you for your patience and continued trust in F5.

Reported by F5 on their status page.

1. ScheduledOct 29 · 04:00 UTC

   Dear Valued Customers,We would like to inform you of an upcoming Urgent Scheduled maintenance activity that will be performed on the following F5 service:- F5 Distributed Cloud Regional EdgeMaintenance Window:Start Time: 29 Oct 2026 01:00 UTCEnd Time: 29 Oct 2026 04:00 UTCLocation Maintenance Schedule:- October 29th 01:00 UTC - Atlanta, B-San Jose, C-Ashburn DC12, Lisbon, StockholmReference: SDCCAB-5917Projected Impact:Customers who have created hard-coded dependencies for a specific Regional Edge site may experience a service interruption during this maintenance window. However, services and applications are expected to remain unaffected as they will continue to be served from other Regional Edges within the same region. Additionally, Customer Edge (CE) services and applications will not face any downtime during this period.Reason for Maintenance:This scheduled maintenance will implement updates designed to improve system stability and performance. This is part of our ongoing commitment to improving regional capacity, scalability, and service resilience.Our Commitment:We will provide timely updates should there be any changes to the schedule or if unexpected issues arise.Contact Information:- Email Support: Reach us at support@cloud.f5.com for any questions or assistance.- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. CompletedOct 28 · 21:29 UTC

   Dear Valued Customer,We would like to inform you that the schedule maintenance for F5 Distributed Cloud Regional Edge has been cancelled.Original Maintenance Details:Start Time: 28 Oct 2026 21:00 UTCEnd Time: 29 Oct 2026 01:00 UTCReason for Cancellation: The updates planned will be combined with an upcoming maintenance window to minimize customer impactReference ID: SDCCAB-5917If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. investigatingOct 28 · 18:55 UTC

   This advisory is to inform you that we are currently investigating reports of service degradation affecting BGP sessions flapping on STO We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 06:46 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Reported by F5 on their status page.

1. resolvedOct 28 · 03:09 UTC

   The F5 Distributed Cloud team would like to inform you that the issue affecting Distributed Cloud Services in the Toronto, Canada Point of Presence (PoP) has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved.

   If you continue to experience any issues, please contact the F5 Support team for further assistance.

   • Email support: support@cloud.f5.com
   • Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

   Thank you for your patience and understanding.

   Sincerely, F5 Distributed Cloud

Reported by F5 on their status page.

1. ResolvedOct 28 · 03:09 UTC

   The F5 Distributed Cloud team would like to inform you that the issue affecting Distributed Cloud Services in the Toronto, Canada Point of Presence (PoP) has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved.If you continue to experience any issues, please contact the F5 Support team for further assistance.- Email support: support@cloud.f5.com- Phone support: For region-specific contact details, please visit:https://my.f5.com/manage/s/article/K000135931Thank you for your patience and understanding.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. CompletedOct 27 · 12:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. monitoringOct 27 · 09:46 UTC

   All Distributed Cloud Regional Edges are operating normally globally, with traffic processing and XC console core services running in a steady state. Our engineering teams are actively monitoring system health to maintain expected performance. We will share further updates as we move closer to full resolution. Thank you for your continued patience and support.

Reported by F5 on their status page.

1. UpdateOct 27 · 09:46 UTC

   All Distributed Cloud Regional Edges are operating normally globally, with traffic processing and XC console core services running in a steady state.Our engineering teams are actively monitoring system health to maintain expected performance. We will share further updates as we move closer to full resolution.Thank you for your continued patience and support.

Reported by F5 on their status page.

1. CompletedOct 22 · 22:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 24 · 14:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 21 · 22:29 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 25 · 06:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 24 · 07:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. resolvedOct 14 · 11:53 UTC

   Following a period of monitoring, functionality for the Global Log Receiver (GLR) and console access logs has fully returned to normal operations, with traffic processing remaining stable and operating normally throughout this service event. This incident has now been marked as resolved. Thank you for your continued patience, support, and trust in F5.

Reported by F5 on their status page.

1. ResolvedOct 14 · 11:53 UTC

   Following a period of monitoring, functionality for the Global Log Receiver (GLR) and console access logs has fully returned to normal operations, with traffic processing remaining stable and operating normally throughout this service event.This incident has now been marked as resolved. Thank you for your continued patience, support, and trust in F5.

Reported by F5 on their status page.

1. CompletedOct 18 · 08:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 18 · 05:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 18 · 20:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 25 · 16:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 18 · 03:30 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 24 · 09:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. resolvedOct 10 · 12:46 UTC

   The F5 Distributed Cloud team confirms that the service provider issue in the Querétaro, Mexico region is fully resolved. Services have remained stable and are functioning as expected. This incident is now marked as resolved.

   If you have any questions or need assistance, please contact our Support team:

   • Email support: support@cloud.f5.com
   • Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

   Thank you for your patience and understanding.

   Sincerely, F5 Distributed Cloud

Reported by F5 on their status page.

1. ResolvedOct 10 · 12:46 UTC

   The F5 Distributed Cloud team confirms that the service provider issue in the Querétaro, Mexico region is fully resolved. Services have remained stable and are functioning as expected. This incident is now marked as resolved.If you have any questions or need assistance, please contact our Support team:- Email support: support@cloud.f5.com- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931Thank you for your patience and understanding.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. resolvedOct 9 · 01:10 UTC

   We are pleased to confirm that the issue has been fully resolved.

   All affected services have been restored and are operating normally, with no further impact anticipated. We sincerely appreciate your patience and understanding throughout the resolution process. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.

   If you have any questions or need assistance, please contact our Support team:

   • Email support: support@cloud.f5.com
   • Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

   Thank you for your patience and understanding.

   Sincerely, F5 Distributed Cloud

Reported by F5 on their status page.

1. ResolvedOct 9 · 01:10 UTC

   We are pleased to confirm that the issue has been fully resolved.All affected services have been restored and are operating normally, with no further impact anticipated. We sincerely appreciate your patience and understanding throughout the resolution process. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.If you have any questions or need assistance, please contact our Support team:- Email support: support@cloud.f5.com- Phone support: For region-specific contact details, please visit:https://my.f5.com/manage/s/article/K000135931Thank you for your patience and understanding.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. CompletedOct 10 · 17:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 17 · 09:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. resolvedOct 7 · 19:28 UTC

   We are pleased to inform you that the service disruption affecting our Melbourne (ME1) Regional Edge has been fully resolved.

   Our F5 Distributed Cloud engineering team have successfully completed all restoration efforts, and all systems are now operating normally.

   We sincerely appreciate your patience and partnership throughout this process. Our priority remains delivering secure, highly available services, and we apologize for any inconvenience this incident may have caused.

   If you have any questions or require further assistance, please do not hesitate to contact our Support team.

   Contact Information:

   • Email Support: Reach us at support@cloud.f5.com for any questions or assistance.
   • Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

   Best regards, F5 Distributed Cloud Operations Team

Reported by F5 on their status page.

1. UpdateOct 6 · 21:43 UTC

   The F5 Distributed Cloud engineering team continues to make progress toward restoring the Melbourne (ME1) Regional Edge, and restoration efforts remain on track. Proactive monitoring is in place to help maintain service continuity across the region during this process.We appreciate your patience and will provide further updates as restoration progresses.

Reported by F5 on their status page.

1. CompletedOct 5 · 01:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 18 · 06:15 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 11 · 05:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. resolvedOct 1 · 22:23 UTC

   The F5 Distributed Cloud team has resolved the instance management issue affecting the NGINX One Console. Console services, APIs, and management functions are operating normally. Throughout the incident, customer application traffic remained unaffected, and existing NGINX instances continued serving live traffic without disruption. Recovery actions have been completed. We appreciate your patience and understanding while we worked to resolve this issue.

Reported by F5 on their status page.

1. ResolvedOct 1 · 22:23 UTC

   The F5 Distributed Cloud team has resolved the instance management issue affecting the NGINX One Console. Console services, APIs, and management functions are operating normally.Throughout the incident, customer application traffic remained unaffected, and existing NGINX instances continued serving live traffic without disruption.Recovery actions have been completed. We appreciate your patience and understanding while we worked to resolve this issue.

Reported by F5 on their status page.

1. resolvedOct 1 · 16:31 UTC

   The F5 Distributed Cloud team has successfully resolved the intermittent loss of Access Logs and Global Log Receiver services in the Mumbai (b-mb2) region. All affected log streaming services have returned to standard operation. There was no traffic interruption during this event, and all core Distributed Cloud Console services remained fully operational. All other services remain fully operational. This incident has been marked as resolved.

Reported by F5 on their status page.

1. ResolvedOct 1 · 16:31 UTC

   The F5 Distributed Cloud team has successfully resolved the intermittent loss of Access Logs and Global Log Receiver services in the Mumbai (b-mb2) region.All affected log streaming services have returned to standard operation. There was no traffic interruption during this event, and all core Distributed Cloud Console services remained fully operational.All other services remain fully operational. This incident has been marked as resolved.

Reported by F5 on their status page.

1. CompletedOct 10 · 03:06 UTC

   Dear Valued Customer,We would like to inform you that the schedule maintenance for F5 Distributed Cloud DNS Services has been cancelled.Original Maintenance Details:Start Time: 10 Oct 2026 04:00 UTCEnd Time: 10 Oct 2026 10:00 UTCReason for Cancellation:This maintenance is no longer required at this timeReference ID: SDCCAB-4079If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. resolvedOct 1 · 03:49 UTC

   We are pleased to report that the configuration propagation delays affecting our Distributed Cloud systems have been completely resolved. Our engineering teams have completed their recovery work, and after closely monitoring our platform, we can confirm that all systems are stable and processing traffic normally. We know how important these services are to your business operations and truly appreciate your patience and partnership while we worked to put this right. If you have any remaining questions or need assistance, our support team is ready to help through your usual contact channels. Sincerely, F5 Distributed Cloud

Reported by F5 on their status page.

1. ResolvedOct 1 · 03:49 UTC

   We are pleased to report that the configuration propagation delays affecting our Distributed Cloud systems have been completely resolved.Our engineering teams have completed their recovery work, and after closely monitoring our platform, we can confirm that all systems are stable and processing traffic normally.We know how important these services are to your business operations and truly appreciate your patience and partnership while we worked to put this right. If you have any remaining questions or need assistance, our support team is ready to help through your usual contact channels.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. CompletedOct 10 · 19:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 10 · 18:00 UTC

   The scheduled maintenance has been completed.

Reported by F5 on their status page.

1. CompletedOct 8 · 21:39 UTC

   Dear Valued Customer,We would like to inform you that the schedule maintenance for F5 Distributed Cloud Regional Edge in Dubai (DX1) has been cancelled.Original Maintenance Details:Start Time: 11 Oct 2026 04:00 UTCEnd Time: 11 Oct 2026 10:00 UTCReason for Cancellation: The planned updates are now part of a larger improvement project to be scheduled at a later date.Reference ID: SDCCAB-5398If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.

1. CompletedOct 8 · 21:41 UTC

   Dear Valued Customer,We would like to inform you that the schedule maintenance for F5 Distributed Cloud Regional Edge in Jakarta (JK1) has been cancelled.Original Maintenance Details:Start Time: 10 Oct 2026 04:00 UTCEnd Time: 10 Oct 2026 10:00 UTCReason for Cancellation: The planned updates are now part of a larger improvement project to be scheduled at a later dateReference ID: SDCCAB-5397If you have any questions or need further assistance, please contact our support team at support@cloud.f5.com.We appreciate your cooperation and understanding as we work to improve our services.Sincerely,F5 Distributed Cloud

Reported by F5 on their status page.