F5 Incident History

The F5 Distributed Cloud team had successfully resolved the issue affecting CDN edge connectivity in Dallas (DAL3), and after an extensive period of monitoring, we can confirm that no further impact was observed. We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.

The F5 Distributed Cloud team is pleased to inform you that a fix has been implemented and the issue has been resolved. The CDN edge in Dallas (DAL3) has been enabled back for customer traffic. We will continue to proactively monitor the situation to ensure the stability of our services. Should you encounter any issue, please do not hesitate to reach out to us via your established channels.

The F5 Distributed Cloud team has identified an issue with the CDN Edge in Dallas (DAL3) and is working diligently on corrective measures to restore full functionality. Please note that there might be an increase in latency faced by customers as traffic will get automatically routed towards the nearest edge location. We appreciate your patience and understanding as we work on resolving this matter. Our teams continue to proactively monitor the situation and will share updates as soon as they become available. If you have any further concerns, please do not hesitate to reach out to us via your established support channels.

This advisory is to inform you that we are currently investigating reports of service degradation affecting CDN services in Dallas (DAL3). We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 09:00 UTC. • Our incident response team has been fully mobilized. • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

Between 2026-07-24 10:55 UTC and 11:15 UTC, a service degradation was observed due to an External Cloud Provider issue. This possibly affected communication between F5 services and customer origins, resulting in increased 5xx errors and higher origin latency. The issue was confirmed to be related to the Cloud Provider and not F5 Distributed Cloud infrastructure. The issue has been fully resolved, and services are operating normally. If you continue to experience any issues, please reach out to our support team through your established channels. We apologize for any inconvenience caused and appreciate your understanding.

This advisory is to inform you that we are currently investigating reports of service degradation which affected Bot Defense services in multiple regions. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 07/24/2026, 10:55 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided once we have more information; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The F5 Distributed Cloud team has successfully resolved the issue affecting the Routed DDoS functions in the XC Console and no further impact is expected. We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.

The F5 Distributed Cloud team has resolved the previously identified accessibility issue affecting the Routed DDoS functions in the XC Console. The XC Console Routed DDoS functions have been fully restored, and the issue is now under monitoring. Core Routed DDoS services remain operational, and there has been no impact to traffic processing or protection capabilities throughout the incident. Our teams will continue monitoring the environment to ensure continued stability before closing the incident.

The F5 Distributed Cloud team has addressed the previously identified accessibility issue related to the "Routed DDoS" tile in the Distributed Cloud Console. Our teams are closely monitoring the situation to ensure stability. We would like to reassure our customers that there has been no traffic impact, and the functionality of the Routed DDoS service remains unaffected. All operations and protections associated with the service continue to function normally. For any additional concerns or questions, please do not hesitate to reach out to us via your established support channels.

The F5 Distributed Cloud team has identified an accessibility issue that some customers have experienced with the "Routed DDoS" tile in the Distributed Cloud Console. Our teams are working diligently on corrective measures to restore full accessibility. Please be rest assured that this issue does not impact the functionality of the Routed DDoS service itself— operations and protections associated with the service remain fully intact. We appreciate your patience and understanding as we work on resolving this matter. Our teams continue to proactively monitor the situation and will share updates as soon as they become available. If you have any further concerns, please do not hesitate to reach out to us via your established support channels.

This advisory is to inform you that we are currently investigating reports of service degradation affecting routed DDOS tile . We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 06;14 UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.

The issue affecting support ticket creation in Distributed Cloud Console has been fully resolved, and all services are operating normally. Our teams have validated system stability and will continue to monitor to ensure consistent performance. Thank you for your patience while we worked to resolve this issue. If you have any questions or concerns, please feel free to reach out to our support team. Contact information - Email support: support@cloud.f5.com - Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931 We appreciate your understanding and cooperation as we continue to improve our services. Sincerely, F5 Distributed Cloud

The F5 Distributed Cloud team is pleased to inform you that the issue preventing customers from submitting support tickets through the Distributed Cloud Console has been resolved. The console is now fully operational for ticket submissions. We will continue to proactively monitor the situation to ensure the stability of our services. Should you encounter any further issues or have any concerns, please do not hesitate to reach out to us via your established channels.

This advisory is to inform you that we are currently investigating reports of service degradation affecting support ticket creation in the Distributed Cloud console. We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update. Investigation Status: • We have identified potential service impact at 11:35 AM UTC; • Our incident response team has been fully mobilized; • Initial investigation and impact assessment efforts are underway. Next Steps: • A detailed incident notification will be provided within 30 minutes; • Our teams are working to determine the root cause of the incident; • We will share mitigation steps as soon as they become available. We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels. Thank you for your continued support and trust in F5.