Expel, Inc. Incident History

The incident has been resolved, and all systems are once again fully available. No customer data was lost; SOC operations were impacted, but are back to normal.

We have implemented a fix and believe the incident to be resolved. We are monitoring the health of the infrastructure and will resolve this if there are no outstanding issues. Please let us know if you are experiencing any problems.

At 9:58pm EDT, we began experiencing a problem with the Workbench database that is preventing users from accessing Workbench. We will provide an update by 11pm EDT.

On June 18th, a change was made in Expel's environment that inadvertently introduced logic that silently indexed vendor alerts. This change was reverted in order to restore alerting as soon as it was identified on July 1st. Our team has identified several alerts that occurred during the impacted service period within a number of customer environments that we are replaying. If any incidents surface, impacted customers will be notified via Workbench. In the meantime please do not hesitate to reach out to our team with any questions.