emnify Incident History

Dear emnify Customers, Network tests toward Cellcom are now passing, indicating that connectivity has been restored. As the issue affecting MTN remains ongoing, we have temporarily removed MTN from the available networks in our Guinea data plans to minimize customer impact. Customers can continue using alternative networks in Guinea, which are operating normally. We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service. Kind regards, emnify Support Team

Dear emnify Customers, Our latest network tests toward Orange are now passing, and our monitoring shows that traffic has resumed on the network, indicating signs of service recovery. At this time, however, network tests toward Cellcom and MTN continue to fail. We remain in close contact with both operators to understand the cause of the ongoing disruption and are working closely with them as they continue their restoration efforts. We will continue to monitor the situation closely and share the next update as soon as there are significant developments. Kind regards, emnify Support Team

Dear emnify Customers, Our latest network tests toward Orange, Cellcom, and MTN continue to indicate connectivity issues. We remain in close contact with the affected operators and are actively coordinating with them as they work to implement corrective actions and restore normal service. Our team continues to monitor the situation closely, and we will share the next update once there are meaningful developments. Kind regards, emnify Support Team

Dear emnify Customers, Further investigation indicates that our network tests toward both Cellcom and MTN are also failing, suggesting that the issue is impacting connectivity across Guinea. We are continuing to work closely with the affected network providers to determine the cause of the disruption and support restoration efforts. Our team is actively monitoring the situation and assessing any changes in service. We will continue to post updates as we learn more. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Orange network in Guinea. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team

Dear emnify Customers, Mitigation measures have been applied, and current-month data is now available in the affected reports in the emnify portal. While we continue restoring historical data, report filters are temporarily limited to the current month. Our team will proceed with applying the recovery process for the affected time period and will continue to provide updates as progress is made. Kind regards, emnify Support Team

Dear emnify Customers, Our team has identified the root cause of the issue and is currently working on implementing a fix. We will continue to provide updates as progress is made. Kind regards, emnify Support Team

Dear emnify Customers, We are currently observing an issue affecting traffic data accuracy which may cause discrepancies in data usage statistics across the reports in the portal. Our team is actively working to identify the cause and resolve the issue. We will share another update as soon as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team

Dear emnify Customers, The affected signaling carriers and network operators have resolved the issue within their networks. Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels. We will continue to monitor traffic closely to ensure ongoing stability. Kind regards, emnify Support Team

Dear emnify Customers, Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected. Colombia Peru Puerto Rico Costa Rica Guatemala El Salvador Panama Honduras We are continuously working with our roaming partners and signaling carriers towards a solution. We will keep you posted with more updates.

Dear emnify Customers, The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links. We are validating with more tests and working closely with operators and signaling carriers. We will keep you posted with more updates.

We continue to chase updates on the two affected networks and a signaling carrier. More updates to follow shortly.

After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. We have already reached out to this operator to check the issue further. Further updates to follow.

Dear emnify Customers, We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts. In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar. We will continue to monitor the situation and provide another update as soon as more information becomes available. Kind regards, emnify Support Team

Dear emnify Customers, We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service. Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible. We will provide further updates as the investigation progresses. Kind regards, emnify Support Team