Eltropy Incident History

Operational

eltropy.com ↗2 top-level components

checked Oct 23, 2026 7:35 PM UTC · Eltropy's official status page

Eltropy is up and running.

Eltropy is currently operational with all systems functioning normally.

All components operational

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Eltropy incident history

25 reports published by Eltropy in the last 30 days

When Eltropy breaks, it is typically resolved in 3h 6m — median across 18 resolved incidents over 30 days.

September 30, 2026

Partial Outage: Issues Affecting Office Phone

Last update Oct 21, 2026 · 22:42 UTC

resolvedSep 30 · 16:27 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

September 21, 2026

Partial Outage: Issues Affecting Eltropy Payments

Last update Oct 19, 2026 · 22:50 UTC

resolvedSep 21 · 17:50 UTC
This incident has been resolved

Reported by Eltropy on their status page.

August 28, 2026

Partial Outage: Issues Affecting AI Voice

Last update Oct 21, 2026 · 22:44 UTC

resolvedAug 28 · 20:14 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

August 3, 2026

Partial Outage: Issues Affecting AI Voice

Last update Oct 19, 2026 · 19:40 UTC

resolvedAug 3 · 19:44 UTC
This incident has been resolved

Reported by Eltropy on their status page.

May 26, 2026

Partial Outage: Issues Affecting Campaigns

Last update Oct 21, 2026 · 20:44 UTC

resolvedMay 26 · 21:14 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

May 12, 2026

Users Experiencing Lag While Accessing Live Dashboard

Last update Oct 21, 2026 · 20:42 UTC

resolvedMay 12 · 21:02 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

May 10, 2026

Partial outage: Issues Affecting OTP for AI Voice

Last update Oct 19, 2026 · 21:10 UTC

resolvedMay 10 · 17:50 UTC
The issue is fully resolved by 10:48am PDT, and all lines are operational. We apologize for the impact this had on your operations and your members.

Reported by Eltropy on their status page.

April 27, 2026

Service Alert: Latency Affecting AI Chat/AI Voice

Last update Oct 19, 2026 · 21:08 UTC

resolvedApr 27 · 22:43 UTC
The issue is fully resolved, and all lines are operational. We apologize for the impact this had on your operations and your members. The impacted clients have also been reached out to directly through Zendesk.

Reported by Eltropy on their status page.

April 16, 2026

SFTP Report Generation Issue

Last update Oct 19, 2026 · 21:06 UTC

resolvedApr 16 · 17:42 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

April 14, 2026

Intermittent Issues with Voice Interaction Assignment

Last update Oct 19, 2026 · 21:04 UTC

resolvedApr 14 · 11:29 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

March 27, 2026

Service Alert: Issues Affecting Eltropy Payments

Last update Oct 19, 2026 · 21:03 UTC

resolvedMar 27 · 19:49 UTC
The issue is fully resolved, and all lines are operational. We apologize for the impact this had on your operations and your members.

Reported by Eltropy on their status page.

March 23, 2026

AI Voice Agents - Issues with Secondary Language Selection

Last update Oct 22, 2026 · 23:05 UTC

resolvedMar 23 · 20:54 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

March 9, 2026

Investigating Issues – Office Phone

Last update Oct 22, 2026 · 23:05 UTC

resolvedMar 9 · 19:06 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

March 6, 2026

Issue with Payment Integration

Last update Oct 22, 2026 · 22:05 UTC

resolvedMar 6 · 17:10 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

March 4, 2026

Remote Check Deposit (RCD) Not Working

Last update Oct 19, 2026 · 20:40 UTC

resolvedMar 5 · 13:43 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

March 3, 2026

Office Phone Outage

Last update Oct 22, 2026 · 22:04 UTC

resolvedMar 3 · 21:08 UTC
This is a final update regarding the office phone outage. The incident is now officially resolved, and all systems are completely stable and operating normally.

Reported by Eltropy on their status page.

January 11, 2026

AI Voice and AI Chat Service Disruption

Last update Oct 21, 2026 · 21:45 UTC

resolvedJan 11 · 23:01 UTC
All systems are fully operational. A workaround has been implemented for AI Voice services, with a complete resolution expected later this evening. We have notified all impacted customers directly.

Reported by Eltropy on their status page.

December 8, 2025

UAT Environment – Service Disruption

Last update Oct 19, 2026 · 20:10 UTC

resolvedDec 8 · 15:59 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

November 18, 2025

Sporadic issues with chat/voice bots and video

Last update Oct 21, 2026 · 22:08 UTC

resolvedNov 18 · 15:39 UTC
We’ve received an update from Cloudflare stating that they are continuing to focus on restoring service following the implemented fix. They are currently mitigating several issues that remain post-deployment. We will continue to monitor the situation closely and share further updates as they become available.

Reported by Eltropy on their status page.

October 20, 2025

AI Chat Not Responding

Last update Oct 19, 2026 · 20:07 UTC

resolvedOct 21 · 00:02 UTC
A fix has been deployed, and all AI services are now operational. We have confirmed that functionality has been restored for all users. Thank you for your patience.

Reported by Eltropy on their status page.

Voice+ and AI Voice Service Disruption

Last update Oct 21, 2026 · 21:53 UTC

resolvedOct 20 · 11:37 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

August 28, 2025

Video Banking Connection Issues

Last update Oct 19, 2026 · 19:29 UTC

resolvedAug 28 · 17:46 UTC
This incident has been resolved.

Reported by Eltropy on their status page.

August 27, 2025

Issues with Video Banking and Page Load Speeds

Last update Oct 19, 2026 · 19:20 UTC

resolvedAug 27 · 20:01 UTC
We have not seen any issues since we have applied corrections and this is now fully resolved.

Reported by Eltropy on their status page.

August 8, 2025

Eltropy domains are taking a long time to load

Last update Oct 19, 2026 · 19:41 UTC

resolvedAug 8 · 21:18 UTC
We are pleased to announce that all affected Eltropy domains are now fully operational and functioning as expected. While we have restored services, our team is continuing its in-depth analysis to determine the underlying cause of this incident to prevent similar issues from occurring in the future.

Reported by Eltropy on their status page.

July 11, 2025

Workflow Access Issue for Custom Roles

Last update Oct 19, 2026 · 19:23 UTC

resolvedJul 11 · 18:41 UTC
This incident has been resolved.

Reported by Eltropy on their status page.