Elastic Cloud Incident History

1. resolvedSep 10 · 22:31 UTC

   This incident has been resolved.

Reported by Elastic Cloud on their status page.

1. identifiedSep 9 · 20:44 UTC

   We've identified a bug in Fleet Server 9.5.3 (also present in 9.4.6) that can cause Elastic Agents to crash-loop and go offline when Fleet pushes a configuration update, including enrollment, a policy change, or a routine revision bump. This only affects policies that use Fleet's remote Elasticsearch output feature. Recommendation: If you use Fleet's remote Elasticsearch output, do not upgrade to 9.5.3 or 9.4.6 until a fixed version is available. If you're already on an affected version and experiencing agent check-in failures, contact Support for remediation steps. A fix has been merged and will ship in the next 9.5.x and 9.4.x releases. Known Issue documentation: fleet-server#7791, elastic-agent#16542.

Reported by Elastic Cloud on their status page.

1. monitoringSep 3 · 15:47 UTC

   Elasticsearch 9.5.3 has been released and all customers currently running 9.5.0, 9.5.1 or 9.5.2 are advised to update to this new version as soon as possible. Impacted customers are advised to follow the workaround steps from https://github.com/elastic/elasticsearch/issues/158212 after the upgrade.

Reported by Elastic Cloud on their status page.

1. resolvedSep 2 · 00:04 UTC

   From 21:50 to 23:42 UTC, we encountered elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash with the Elastic Inference Service in EU regions. This issue has now been resolved.

Reported by Elastic Cloud on their status page.

1. resolvedSep 1 · 20:05 UTC

   This issue has been resolved.

Reported by Elastic Cloud on their status page.

1. resolvedAug 27 · 18:33 UTC

   This is now resolved

Reported by Elastic Cloud on their status page.

1. resolvedAug 20 · 22:13 UTC

   This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.

Reported by Elastic Cloud on their status page.

1. resolvedAug 20 · 17:09 UTC

   Elasticsearch 9.5.2 has been released and contains the fix for this issue. Customers running 9.5.0 or 9.5.1 should upgrade to 9.5.2. At this time we are considering this issue resolved and will be providing no further updates.

Reported by Elastic Cloud on their status page.

1. resolvedAug 20 · 16:22 UTC

   Azure's storage component issues in the eastus region have been resolved. Consequently, Serverless project creation times have returned to normal and are functioning as expected.

Reported by Elastic Cloud on their status page.

1. resolvedAug 17 · 11:40 UTC

   The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference

Reported by Elastic Cloud on their status page.

1. resolvedAug 13 · 08:40 UTC

   We've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally.

Reported by Elastic Cloud on their status page.