EasyPost Incident History

This incident is resolved. EasyPost services are fully operational. Any data delayed during the incident has been processed.

EasyPost services remain fully operational and system-wide error rates are at normal levels. The tracking and reporting data that was delayed during the incident is continuing to catch up as the backlog clears. We are actively monitoring its progress and will confirm once all delayed data has fully processed. Thank you for your continued patience.

Network connectivity to our data centers has been fully restored, EasyPost services are operating normally, and system-wide error rates have recovered to normal levels. This disruption was caused by a connectivity issue at our hosting provider, which has since been resolved. EasyPost Engineering will continue to monitor and resolve any effects of the outage. Note that tracking and reporting data may lag due to a backlog of work being processed.

We are continuing to monitor for any further issues.

Carrier services are starting to recover.

We are starting to see improved service connectivity in our primary data center. We will continue to monitor and update the status as the situation evolves.

EasyPost's hosting provider has notified us that they have identified key network connectivity issues and are hoping to have an update in the next 30 minutes. In the meantime, EasyPost Engineering continues to work on restoring individual services via our fallback data center. We will update the status in the next 30 minutes -- both to update on our service restoration and the overall networking health of our primary data center.

We continue to work on restoring selected EasyPost services via our fallback data center. As we address the most critical services, this should address global error rates in addition to restoring the functionality provided by those services.

The ongoing connectivity issue with our hosting provider is still affecting EasyPost services. The provider has confirmed the issue and is actively working to resolve it. During this time, customers may experience errors or failed requests ("service unavailable") when using the EasyPost API and dashboard While waiting for our hosting provider to restore network connectivity to our services, EasyPost is working on bringing selected services back online via our fallback data center.

The service disruptions affecting EasyPost are caused by an ongoing connectivity issue with our hosting provider. The provider has confirmed the issue and is actively working to resolve it. During this time, customers may experience errors or failed requests ("service unavailable") when using the EasyPost API and dashboard Because resolution depends on our hosting provider's recovery, we do not yet have an estimated time to restoration. Our team is actively monitoring and will restore full service as soon as connectivity is recovered. We will post another update within 60 minutes, or sooner if the situation changes.

We are continuing to engage with our hosting provider as they investigate connectivity issues to our primary data center.

We are working with our hosting provider as they investigate connectivity issues to our primary data center.

We are continuing to investigate the issue and will continue to update this page as we have additional information.

EasyPost is experiencing an internal networking issue that is impacting all operations. We are still investigating.

We are investigating the root cause of this issue.

UPS DAP operations have fully recovered. Customers using EasyPost-provided UPS (DAP) accounts can once again request UPS rates and create UPS shipments without issue. UPS BYOA accounts and other carriers operated normally. We appreciate your patience while we worked with UPS to resolve this issue.

We are continuing to work toward full recovery of UPS DAP operations. Some customers using EasyPost-provided UPS (DAP) accounts may still experience errors while we complete the final steps to restore service. We are monitoring closely and will confirm once fully resolved. UPS BYOA accounts and other carriers continue to operate normally.

UPS has implemented a fix and UPS DAP operations are recovering. We are monitoring to confirm full stability. UPS BYOA accounts continue to operate normally.

The issue has been identified as an elevated error rate from UPS APIs for all UPS DAP operations. UPS DAP accounts are experiencing an outage. UPS BYOA accounts are now operating normally.

We're experiencing reduced performance and increased authentication errors. We are currently investigating the issue.