DrFirst Status

This incident has been resolved.

We are currently investigating a technical issue affecting user login via LDAP within Backline. Our engineering team has been engaged and is actively working to identify and resolve the root cause as quickly as possible.

This incident has been resolved.

We are currently investigating an issue affecting the live messaging/chat feature within the iPrescribe Help Center. The issue has been traced to a third-party service provider, and we are actively engaged with them to restore functionality. Support ticket submission is not impacted — users can continue to submit support requests as normal, and our team will respond as quickly as possible. We will provide an update as more information becomes available.

We are aware of intermittent connectivity issues affecting real-time benefit checks originating with a third-party data provider. DrFirst systems are operating normally, and we are actively monitoring the situation. In a small number of cases, partners may experience delayed or failed real-time benefit responses during this time. We will provide updates as more information becomes available.

We are currently investigating reports of providers experiencing errors when attempting to complete Identity Proofing (IDP). This appears to be related to a third-party identity verification vendor. We will provide updates as our investigation progresses.