DrFirst Incident History

Customers may experience issues accessing Patient Searches via PDMP. This is isolated to Tennessee. We are working with our partner and will keep this page updated.

We are continuing to investigate this issue.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PDMP reports. We are working with our partner and will keep this page updated

This incident has been resolved.

3rd Party has identified the issue. Scripts are isolated to Ohio and New York

We are currently investigating reports of delays in prescription routing for a subset of pharmacies in New York and Ohio, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party to identify the scope and cause. We will provide an update as soon as additional information is available.

We are currently investigating reports of delays in prescription routing for a subset of pharmacies, where prescriptions may take longer than expected to process and could revert to fax delivery. This appears to be related to a third party service used in prescription routing. Our team has been engaged and is actively working with the third party partner to identify the scope and cause. We will provide an update as soon as additional information is available.

This incident has been resolved.

We are currently investigating reports of login issues affecting the Rcopia staging environment. Users may be unable to access web login or single sign on during this time. Our team is actively working to identify the cause and restore full functionality. We will provide updates as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue affecting real time pharmacy benefits eligibility checks within Myndshft Pharmacy. Some users may experience errors or delays when submitting eligibility requests. We will provide updates as more information becomes available.