Dragon Systems US and Canada Incident History

1. resolvedAug 28 · 14:37 UTC

   Microsoft has remediated the issue that was impacting DAX/Dragon Copilot for Physicians and Nurses related to a backend service dependency in our US datacenter environment. Final Status: Before completing the failover revert, we confirmed that the earlier mitigation actions had restored users’ ability to load and access generated summaries through the user interface. This is the final update on the incident. Preliminary Root Cause: A datacenter supporting Dragon and DAX Copilot functionality experienced a power event, leading to impact.

Reported by Dragon Systems US and Canada on their status page.

1. investigatingAug 28 · 06:51 UTC

   We are continuing to investigate this issue.

Reported by Dragon Systems US and Canada on their status page.

1. resolvedAug 13 · 17:37 UTC

   Microsoft has mitigated the issue preventing calls from being received by the support team. The technical support line is functioning as expected. Thank you for your patience and continued partnership.

Reported by Dragon Systems US and Canada on their status page.

1. resolvedAug 13 · 16:59 UTC

   Microsoft has mitigated the root cause of the recent issue affecting DAX copilot for DMO customers and successfully reprocessed all impacted encounters. The symptoms included: - Summary unavailable - summaries stay in "writing" status, or disappear after uploading the recording - Delayed summary delivery All encounters impacted by this incident have been recovered. At this time, summaries are available for any encounters impacted during this incident, and clinicians are able to successfully receive summaries after initiating new recordings using DAX Copilot for DMO. Thank you for your patience and continued partnership.

Reported by Dragon Systems US and Canada on their status page.

1. resolvedAug 12 · 18:30 UTC

   This incident has been resolved.

Reported by Dragon Systems US and Canada on their status page.