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Docusign Incident History

Operational

docusign.com ↗6 top-level components

checked Oct 29, 2026 6:22 AM UTC · Docusign's official status page

Docusign is up and running.

Docusign is currently operational with all systems functioning normally.

All components operational

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Docusign incident history

12 reports published by Docusign in the last 30 days

When Docusign breaks, it is typically resolved in 3h 49m — median across 6 resolved incidents over 30 days.

October 21, 2026

Signing and login unavailable for Docusign France customers (Incident 5945)

Last update
  1. resolvedOct 21 · 17:51 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

Errors for templates, reports, envelope preparation and other features (Incident 6034)

Last update
  1. resolvedOct 21 · 04:59 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced intermittent errors or unexpected delays when preparing envelopes, using templates, running reports, or accessing related eSignature features from 2026-10-21 02:07 AM UTC until 2026-10-21 04:47 AM UTC.

Reported by Docusign on their status page.

October 20, 2026

Insight Customers Impacted by OCR Processing Issue (Incident 6027)

Last update
  1. resolvedOct 20 · 19:10 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced delays or temporary disruptions when uploading documents and running optical character recognition (OCR) processing.

Reported by Docusign on their status page.

October 19, 2026

Customers may have experienced intermittent latency and disruption using eSign services (Incident 6014)

Last update
  1. resolvedOct 19 · 23:23 UTC

    Between 09:26 PM and 10:11 PM UTC, some customers may have experienced intermittent latency and disruption with eSign services. The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation from 2026-10-19 09:26 PM UTC until 2026-10-19 10:11 PM UTC.

Reported by Docusign on their status page.

October 16, 2026

Errors for templates, reports, envelope preparation and other features (Incident 5994)

Last update
  1. resolvedOct 16 · 07:13 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have seen errors when using and managing templates, reports, envelope preparation and other features from 2026-10-16 06:08 AM UTC until 2026-10-16 06:40 AM UTC.

Reported by Docusign on their status page.

October 8, 2026

Errors for templates, reports, envelope preparation and other features (Incident 5932)

Last update
  1. resolvedOct 8 · 16:39 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may have experienced errors with templates, reports, envelope preparation and other features from 2026-10-08 08:47 AM UTC until 2026-10-08 04:15 PM UTC

Reported by Docusign on their status page.

October 7, 2026

Failures to grant users access to CLM in account admin (Incident 5922)

Last update
  1. resolvedOct 7 · 16:12 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

October 2, 2026

CLM workflow update salesforce step latency (Incident 5893)

Last update
  1. resolvedOct 4 · 18:16 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-10-02 2:42:00 PM UTC until 2026-10-02 6:47:00 PM UTC.

Reported by Docusign on their status page.

Customers may experience intermittent disruption logging in and using services (Incident 5888)

Last update
  1. resolvedOct 2 · 16:13 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

September 30, 2026

Customers unable to access custom scripts following recent update (Incident 5878)

Last update
  1. resolvedOct 7 · 23:19 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. A small subset of customer may have been unable to use custom scripts from 2026-09-30 09:30 AM UTC until 2026-10-07 11:18 PM UTC.

Reported by Docusign on their status page.

Some customers may experience issues with Salesforce Connect (Incident 5872)

Last update
  1. resolvedSep 30 · 06:46 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues with Salesforce Connect from 2026-09-21 12:00 AM UTC until 2026-09-30 06:45 AM UTC.

Reported by Docusign on their status page.

September 28, 2026

Email Delivery Failures impacting customers (Incident 5861)

Last update
  1. resolvedSep 30 · 01:37 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced issues from 2026-09-25 13:00:00 UTC until 2026-09-30 00:15 UTC. Any customers experiencing residual issues from this issue are encouraged to reach out to support for additional assistance.

Reported by Docusign on their status page.