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Docusign Incident History

Operational

docusign.com ↗6 components

checked Sep 11, 2026 7:14 AM UTC · Docusign's official status page

Docusign is up and running.

Docusign is currently operational with all systems functioning normally.

All components operational

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Docusign incident history

13 reports published by Docusign in the last 30 days

When Docusign breaks, it is typically resolved in 1h 44m — median across 43 resolved incidents over 90 days.

September 10, 2026

High latency affecting send and sign across production environments (Incident 5741)

Last update

  1. resolvedSep 9 · 03:49 UTC

    Teams determined that elevated latency and errors affecting database operations were the result of a recent configuration change. The change triggered an unexpected chain reaction causing degradation across send and sign. Teams rolled this change back, and the spike returned to baseline shortly after. Impact occurred from 2026-09-09 00:42 AM UTC to 2026-09-09 03:12 AM UTC.

Reported by Docusign on their status page.

Some users were unable to preview documents (Incident 5749)

Last update

  1. resolvedSep 10 · 00:10 UTC

    The incident has been resolved. Incident duration was from 2026-09-09 18:42 PM UTC to 2026-09-10 23:03 PM UTC.

Reported by Docusign on their status page.

September 7, 2026

CLM workflow and expression evaluation degradation and failures (Incident 5734)

Last update

  1. resolvedSep 7 · 01:48 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-09-06 11:17 PM UTC until 2026-09-07 01:34 PM UTC.

Reported by Docusign on their status page.

September 4, 2026

Intermittent login and API failures (Incident 5729)

Last update

  1. resolvedSep 4 · 09:23 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced Intermittent login and API failures from 2026-09-04 06:15 AM UTC to 2026-09-04 08:36 AM UTC.

Reported by Docusign on their status page.

August 31, 2026

UI Latency Issues (Incident 5692)

Last update

  1. resolvedAug 31 · 17:29 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

UI Latency Issues (Incident 5692)

Last update

  1. resolvedAug 31 · 17:29 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

August 28, 2026

Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

Last update

  1. resolvedAug 28 · 01:49 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.

Reported by Docusign on their status page.

Slow performance and delays for Agreement Manager, CLM, and eSign (Incident 5674)

Last update

  1. resolvedAug 28 · 01:49 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Customers may have experienced errors from 2026-08-27 11:27 PM UTC until 2026-08-28 01:18 AM UTC.

Reported by Docusign on their status page.

August 27, 2026

New Docusign Status Center: Subscribe by September 1 to Receive Updates

Last update

  1. resolvedAug 27 · 22:07 UTC

    This incident has been resolved.

Reported by Docusign on their status page.

August 24, 2026

Issues in JP1 with Salesforce Writeback (Incident 5648)

Last update

  1. resolvedAug 24 · 16:19 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

Issues in JP1 with Salesforce Writeback (Incident 5648)

Last update

  1. resolvedAug 24 · 16:19 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

August 19, 2026

Document Upload and Generation Errors (Incident 5595)

Last update

  1. resolvedAug 19 · 20:31 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.

August 13, 2026

Document Upload and Generation Errors (Incident 5595)

Last update

  1. resolvedAug 13 · 00:01 UTC

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Reported by Docusign on their status page.