DevRev, Inc. Incident History

1. degradedSep 10 · 16:47 UTC

   We're aware of an issue where questions about certain datasets in Computer may not return an answer for some users. If you're affected, some of your questions may fail or come back empty. Questions about other datasets continue to work normally. No data has been lost — this only affects the ability to get answers from these datasets right now, and it will be restored once the issue is resolved. Our team is working on a fix and will post updates here. We apologize for the inconvenience and appreciate your patience while we resolve this.

Reported by DevRev, Inc. on their status page.

1. resolvedSep 10 · 11:14 UTC

   We are pleased to inform you that the recent issue involving search indexing delays for newly created or updated records in the US region has been successfully resolved. The underlying cause was identified and addressed promptly, ensuring that search functionality is now operating normally and all recent records are appearing in search results as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, our services are stable and operating normally. If you experience any further issues or have questions, please do not hesitate to contact us.

Reported by DevRev, Inc. on their status page.

1. resolvedSep 4 · 13:51 UTC

   We're pleased to confirm that the processing delays affecting the AP-South-1 region have been fully resolved.\ Earlier, some workflows may not have executed on time, webhook deliveries may have been delayed, and ticket SLA timers may have been impacted. Our team has identified and addressed the underlying cause, and all affected services have been restored to normal performance. The service is now stable and operating as expected.

Reported by DevRev, Inc. on their status page.

1. resolvedSep 4 · 09:28 UTC

   The issue affecting workflows in the US-East-1 region has now been mitigated. Affected workflows are functioning normally again. We are continuing to monitor to ensure stability. We apologize for any inconvenience caused.

Reported by DevRev, Inc. on their status page.

1. resolvedSep 1 · 20:35 UTC

   We are pleased to inform you that the issue affecting our outbound email service has been resolved, and ticket replies, one-time passcodes (OTPs), and notifications are now being delivered normally. Thank you for your patience.

Reported by DevRev, Inc. on their status page.

1. resolvedAug 31 · 20:36 UTC

   Performance in us-east-1 has returned to normal. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused.

Reported by DevRev, Inc. on their status page.

1. resolvedAug 31 · 09:00 UTC

   Performance in ap-south-1 has returned to normal, and the issue affecting some users has been fully resolved. We've confirmed services are operating as expected. Thank you for your patience, and we apologize for any inconvenience caused.

Reported by DevRev, Inc. on their status page.

1. resolvedAug 27 · 11:11 UTC

   This incident is now resolved. After a period of monitoring, login and connectivity are fully stable and operating normally. The issue was caused by a problem with a third-party authentication provider, which has since been fully restored. We apologize for the inconvenience this may have caused and thank you for your patience throughout.

Reported by DevRev, Inc. on their status page.

1. resolvedAug 24 · 17:43 UTC

   We are pleased to inform you that the issue impacting the WhatsApp integration has been resolved. We apologize for the disruption and thank you for your patience.

Reported by DevRev, Inc. on their status page.

1. resolvedAug 21 · 14:46 UTC

   We are pleased to inform you that the recent issue affecting all regions has been fully resolved. \ Our team has taken the necessary steps to restore stability and ensure smooth operation moving forward. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable, and we are committed to providing you with reliable support. If you experience any further issues, please do not hesitate to contact us.

Reported by DevRev, Inc. on their status page.

1. resolvedAug 19 · 12:13 UTC

   We are pleased to inform you that the backlog has been drained and all async workloads are back to normal

Reported by DevRev, Inc. on their status page.

1. resolvedAug 14 · 07:41 UTC

   We are pleased to inform you that the issue has been fully resolved. The problem was related to a technical glitch that has now been addressed by our team. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the services are now stable and functioning as expected. If you experience any further issues or have questions, please do not hesitate to reach out to our support team. Thank you for your continued trust.

Reported by DevRev, Inc. on their status page.