DevRev, Inc. Incident History

This issue is now resolved. Workflows, event updates, SLAs, snap-ins, and webhook callbacks are processing normally, and the backlog has fully cleared. Thank you for your patience.

We've identified the cause of the delays affecting automated workflows, timeline events, SLAs/OLAs, snap-ins, and webhook callbacks. A fix is currently being rolled out across affected regions and we expect recovery to begin shortly as the fix takes effect. We'll post the next update once we confirm systems are catching up.

We've identified that delays are being caused by processing lag in our event pipeline, which is impacting automated workflows, timeline events (updates on tickets/issues), SLAs, and snap-ins. Some webhook callbacks may also be delayed. Workflows and events are still processing, but you may continue to see delays until recovery completes. We'll post the next update shortly.

We are pleased to inform you that the issue affecting multiple DevRev APIs has been resolved. The service experienced downtime caused by an unexpected resource overload, but our team has taken the necessary steps to restore normal operation. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Rest assured, the service is now stable and functioning as expected. If you continue to experience any issues or have concerns, please do not hesitate to contact us.

Our team has identified the issue and is actively working to resolve it and restore full service. We appreciate your patience.

We are currently experiencing issues affecting multiple DevRev APIs. Our team is actively working to resolve the problem and restore full service as quickly as possible. We appreciate your patience.