Deque Services Health and Incident History

We have resolved the issue with the DevTools server outage. It was the result of a slow internal API request that caused the outage when a new version of the axe DevTools browser extension was released. If you have any further questions, please reach out to the Deque Helpdesk.

The axe DevTools server is experiencing a high volume of requests which is temporarily impacting service availability on axe.deque.com. Our team is actively investigating and we will provide updates as more information becomes available.

axe Assistant was unavailable in Deque University for a brief period today due to an upstream incident with our AI provider. The issue was resolved shortly after and axe Assistant is now functioning normally. We apologize for any inconvenience caused. Please feel free to reach out to helpdesk@deque.com if you have any further questions.

Between approximately 3:00 PM and 4:05 PM EDT, automated assessments in Intelligent Guided Tests were not completing, causing all elements to appear as "Pending Review." Users were still able to complete IGTs manually during this period. The issue was caused by an unexpected disruption with a third-party AI service provider. The provider has since restored service, and automated IGT assessments are now functioning normally. No action is required from users. We apologize for any inconvenience and are reviewing safeguards to reduce the impact of similar third-party disruptions in the future. For any questions or assistance, please reach out to us at helpdesk@deque.com.

Between approximately 3:00 PM and 4:05 PM EDT, automated assessments in Intelligent Guided Tests were not completing, causing all elements to appear as "Pending Review." Users were still able to complete IGTs manually during this period.The issue was caused by an unexpected disruption with a third-party AI service provider. The provider has since restored service, and automated IGT assessments are now functioning normally. No action is required from users.We apologize for any inconvenience and are reviewing safeguards to reduce the impact of similar third-party disruptions in the future. For any questions or assistance, please reach out to us at helpdesk@deque.com.