Delinea Incident History

We are experiencing delays in audit event processing for customers in our US East region. Audit logs and audit activity may appear delayed or incomplete in the Delinea Platform and Secret Server Cloud interfaces. No audit events are being lost. All events are captured and will be processed. Core product functionality including secret access, authentication, and password management is not affected. Our engineering team has identified the root cause and has scaled database and processing resources to address the backlog. The backlog is actively draining.

## Incident Overview On July 10, 2026, customers using SCIM public preview with Active Directory integration experienced degraded connector performance. Impact was limited to tenants with an AD group containing a very large membership \(thousands of users\) that underwent a membership change during the incident window. Affected connectors saw CPU and memory utilization rise to critical levels, impairing their ability to process other requests, including logins.  * Start: July 9, 2026, approximately 11:00 PM Central \(July 10, 4:00 AM UTC\)  * End: July 13, 2026, approximately 8:00 PM Central \(July 14, 1:00 AM UTC\)  ## Root Cause and Remediation SCIM functionality, previously available through private preview, was promoted to public preview on June 24, 2026. To satisfy the SCIM protocol, the SCIM service maintains a partial copy of Active Directory's user and group data, built from change notifications streamed from AD. When SCIM received a membership-change notification for a group it had not yet fully populated, it queried AD for the group's entire membership rather than the specific change. For customers with very large AD groups, this generated a high volume of queries through the customer's connector, overwhelming it. Tenants with public preview enabled received the SCIM feature automatically, so environments not actively using SCIM were also exposed.  To remediate, SCIM was disabled for affected customers after confirming they were not actively using it, and SCIM public preview was disabled on July 13 as a precaution while a permanent fix was validated. The service was updated so that a single membership-change notification triggers a query for only that change, not the group's full membership. The fix was deployed by end of day July 13, and SCIM public preview was re-enabled on July 14, 2026 at 8:00 AM Central. No action was required from customers.  ## Preventative Actions * Expand testing to include large-scale AD group scenarios before future preview promotions.  * Add monitoring for abnormal connector-directed API call volume, so similar issues are detected before customer impact.  We sincerely apologize for the disruption this caused and the inconvenience to your operations. We are committed to preventing recurrence through the above actions.

A fix for the SCIM timeout issue has been implemented. Performance has returned to normal, and SCIM synchronization is functioning as expected. This incident is now resolved. If you continue to experience any related issues, please contact our support team at https://support.delinea.com Thank you for your patience.

We are currently investigating an issue affecting Delinea Platform where SCIM synchronization is experiencing timeouts on new user/group creation. This issue is primarily impacting customers with large group sizes (thousands of users per group). It has caused slow performance and, in some cases, login failures. As a mitigation step, SCIM Public Preview has been disabled to minimize further impact. Our team is actively investigating the root cause and will provide updates as more information becomes available.

## Incident Overview On July 9, 2026, customers in the SSC US region experienced degraded secret access for approximately two hours. Affected customers were unable to reliably view secrets, launch remote sessions, or perform RPC operations during the impact window. * Start: July 9, 2026, 1:52 PM Central \(6:52 PM UTC\) * End: July 9, 2026, 3:55 PM Central \(8:55 PM UTC\) ## Root Cause and Remediation During routine investigation of an unrelated alert, credentials used by our internal messaging infrastructure were regenerated. This infrastructure supports background processing, web requests, and session handling across the SSC US region. The regeneration invalidated several connections, with no transition period. This caused background processing to stop and web requests that depend on the messaging layer to hang and eventually fail. To remediate, Our team updated the affected systems with the new credentials and restarted the impacted services. Connectivity was automatically re-established once services restarted. No action was required from customers. Recovery was confirmed at 3:55 PM Central. ## Preventative Actions * Improved change-control gates on root key operations against production namespaces to prevent unreviewed key rotations. We sincerely apologize for the disruption this caused and the inconvenience to your operations. We are committed to preventing recurrence through the above action.

We are pleased to inform you that the incident affecting US Secret Server Cloud has been resolved. Our team has implemented a fix, and all systems are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

We have implemented a fix and are currently monitoring. Further updates will be provided soon.

We have identified the root cause and are actively working to mitigate the issue. Further updates will be provided as they become available.

Our team is aware of an issue affecting RPC and is actively investigating. We will provide additional updates as more information becomes available.

## **Incident Overview**  On July 11, 2026, following a [Secret Server Cloud release](https://status.delinea.com/incidents/b8yxjwdy4kv2), customers using Session Connector launchers experienced secret launch failures, including launches brokered through the Delinea Platform. Affected launches returned an HTTP 500 error and no connection file was generated. Other launcher types and all other Secret Server functionality were unaffected.  * Start: July 11, 2026, approximately 5:00 PM UTC * End: July 12, 2026, 8:34 AM UTC \(rollback completed across all regions\) ## **Root Cause and Remediation** The release changed how launcher configuration is resolved at launch time in a way that was incompatible with certain existing Session Connector launcher configurations. Launch requests for those configurations failed with a server error instead of completing normally.  To remediate, our team rolled back the release across all regions. The rollback began at 8:21 AM UTC and was completed by 8:34 AM UTC on July 12, resolving the incident. Following the rollback, our team confirmed with affected customers that secret launching had returned to normal function. No action was required from customers.  A corrected fix has been completed and verified with expanded automated regression coverage for Session Connector to launch configurations and will be included in an upcoming Secret Server Cloud release. No customer action will be required.  ## **Preventative Actions** * Automated launch test coverage is being expanded to all supported launcher types and configurations.  * Automated detection of new error signatures introduced by deployments, reducing time to detection and rollback for similar issues.  We sincerely apologize for the disruption this caused and the inconvenience to your operations. We are committed to preventing recurrence through the above actions.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of an issue affecting the Delinea Platform and Secret Server Cloud where users may be unable to launch secrets, encountering the error "An error has occurred in Secret Server Cloud." Our team is actively investigating the root cause and will provide an update as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Secret Server Cloud will be undergoing minor maintenance. No downtime is expected. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com

We are pleased to inform you that the incident affecting US Secret Server Cloud has been resolved. Our team has implemented a fix, and all systems are now operating normally. We apologize for any inconvenience this incident may have caused, and we appreciate your understanding and support. For any questions or concerns, please reach out to our support team at https://support.delinea.com.

We have implemented a fix and are currently monitoring. Further updates will be provided soon.

We have identified the root cause and are actively working to mitigate the issue. Further updates will be provided as they become available.

Our team is aware of an issue affecting RPC and is actively investigating. We will provide additional updates as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Secret Server Cloud will be undergoing minor maintenance. No downtime is expected. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Secret Server Cloud will be undergoing minor maintenance. No downtime is expected. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Secret Server Cloud will be undergoing minor maintenance. No downtime is expected. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact us at https://support.delinea.com