Cyso Cloud Incident History

This incident has been resolved.

We experienced a short (~1 minute) hiccup on our external networking in our AMS region, our NOC operated swiftly to restore the situation. We are monitoring the situation to ensure it remains stable.

This incident has been resolved.

We experienced a short (~1 minute) hiccup on our external networking in our AMS region, our NOC operated swiftly to restore the situation. We are monitoring the situation to ensure it remains stable.

After close monitoring, we can confirm the situation has stabilized with no further issues. For full details on the emergency maintenance and the resulting partial EMK outage, check out our blog post [https://cyso.cloud/blog/preventive-emergency-maintenance-januscape-cve-2026-53359]. Active customers will also receive a follow-up email with additional details shortly.

The fixes implemented have caused EMK clusters to stabilize again. We are monitoring the situation to make sure everything is working as intended.

We've identified the issue and have implemented several fixes, over 90% of shoots are successfully reconciling. We will continue to identify and fix remaining issues.

We are working on the partial outage caused on our EMK platform after the emergency maintenance. We will provide updates as necessary.

After close monitoring, we can confirm the situation has stabilized with no further issues. For full details on the emergency maintenance and the resulting partial EMK outage, check out our blog post [https://cyso.cloud/blog/preventive-emergency-maintenance-januscape-cve-2026-53359]. Active customers will also receive a follow-up email with additional details shortly.

The fixes implemented have caused EMK clusters to stabilize again. We are monitoring the situation to make sure everything is working as intended.

We've identified the issue and have implemented several fixes, over 90% of shoots are successfully reconciling. We will continue to identify and fix remaining issues.

We are working on the partial outage caused on our EMK platform after the emergency maintenance. We will provide updates as necessary.

The scheduled maintenance has been completed.

We're still recovering customer workloads but are running into some issues, we'll give an update once more information is available to share.

We're still working on recovering customer workloads, a few clusters have recovered so far. We're still investigating the root cause of the failure to recover in the remaining clusters.

There are still issues with EMK due to the emergency maintenance, we're working on fixing it.

The last server has been worked on and restarted, we will now verify the maintenance work and run recovery operations where required.

More nodes have been successfully worked on, the majority of the compute nodes on our platform are done with maintenance.

Several more nodes have been upgraded, we expect to finish in about 1 to 2 hours.

We're making good progress, several nodes have been restart in sequence successfully. We'll give an update once further progress is made.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are performing emergency maintenance to ensure the stability and security of our infrastructure.All compute nodes will be rebooted one at a time. Instances running on a node will experience a brief period of downtime while that node reboots and will come back online automatically afterwards. Due to the nature of this maintenance, instances cannot be migrated away from the nodes in advance.Nodes are rebooted sequentially, so only a subset of instances is affected at any given time. No action is required on your part, but we recommend verifying that your applications started correctly once your instances are back online.We apologize for the short notice and will post an update here once the maintenance is complete.